Required skills
Languages: French
Job description
Our client in the insurance sector is looking for a Chief of Staff to the COO to support the COO in operational performance management and strategy execution. The role involves coordinating cross-functional initiatives and improving efficiency, service quality, and customer experience.
Project overview
Our client in the insurance sector is looking for a Chief of Staff to the COO.
Mission Description:
Mission
The Chief of Staff supports the COO in managing operational performance and executing the insurance company's strategy. They coordinate cross-functional initiatives and ensure the improvement of efficiency, service quality, and customer experience.
Main Responsibilities
Success Indicators
- Consolidate and analyze operational performance indicators.
- Prepare COO committees, decisions, and support materials.
- Track priorities, action plans, risks, and commitments of the departments.
- Coordinate operations improvement projects.
- Identify levers for productivity, cost reduction, and quality improvement.
- Support the transformation of underwriting, contract management, and claims processing.
- Facilitate collaboration between operations, IT, finance, risk, and support functions.
- Monitor compliance, internal control, and operational resilience topics.
- Achievement of the COO's priorities.
- Improvement in deadlines, costs, and service levels.
- Progress in customer satisfaction.
- Advancement of action plans and transformation programs.
- Reduction of risks and improvement of operational performance.
Project details
- Start: flexible
- Remote: onsite
- Location: Paris, France, FR
- Rate: 113-113 EUR/h
- Languages: French
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