Commercial Employee for Central Customer Service

Project overview

Skip to main content Commercial Employee (m/f/d) for Central Customer Service

SAGA Unternehmensgruppe

Hamburg

SAGA Siedlungs-Aktiengesellschaft Hamburg

Full-time, Part-time

Fixed-term for 2 years

Company Profile

SAGA Unternehmensgruppe: Economic Strength and Social Responsibility

We rent 140,000 apartments and more than 1,500 commercial properties and make significant contributions to urban quality and asset protection for the Free and Hanseatic City of Hamburg through high investments in neighborhood development. As a municipal group, we pursue a balanced growth strategy to strengthen economic performance and social balance in residential areas. Our company stands for high productivity, process efficiency, and profitability in all business areas as a basis for necessary investments in new construction and existing properties.

The SAGA sustainability strategy manages existing conflicts of objectives in this context and thus ensures our success as a landlord and property owner.

"Meine SAGA" is our Central Customer Service. For this, we are looking for

Areas of Responsibility

This is how you shape your daily work

As an employee in Central Customer Service (m/f/d), you will record all concerns of existing customers who reach Central Customer Service by phone or electronically. You will create these concerns in a ticket system and process them within the scope of your department's responsibility. The tasks to be performed include in detail:

Requirements Profile

Your experience and competencies

Benefits & Perks

Your future with us

Application possibility via the career page

Sounds good? Then we look forward to receiving your meaningful application! Please send us your complete application documents via the "Apply" button on our career page.

Your contact person

Human Resources

Christine Zuther

Tel.

• initially on a fixed-term basis
• service-oriented commercial employees (m/f/d).
• Recording damage reports and commissioning defined small orders
• Creating and sending certificates
• Providing information on tenancy, the property, and service relationships
• Providing information on the status of the tenant account
• Master data changes within the defined framework
• Recording complaints
• Arranging appointments with on-site staff
• Processing other comparable matters that can be resolved directly
• Completed commercial training (m/f/d)
• Skill in dealing with people
• Friendly and obliging telephone manner
• Resilience even with increased workload
• Willingness to handle screen work and telephony in parallel
• Advanced application-oriented IT skills (Word, Excel)
• 37-hour week
• Fair collective bargaining remuneration
• Holiday and Christmas bonus
• 30 days of vacation
• Discounted Deutschlandticket
• Good transport connections
• Subsidy for company pension scheme
• Diverse training and development opportunities
• Exciting career prospects
• Secure employer
• Charter of Diversity

Project details

• Start: flexible
• Location: Barmbek-Nord, Hamburg, Germany, DE
• Languages: German