Consultant Communication and Stakeholder Management

Project overview

For information, there is a consultant in the role today.

Description

The Norwegian Customs' societal mission is to control goods entering and leaving Norway, and to ensure that laws and regulations for cross-border freight are complied with. This contributes to Norway being a sustainable, safe, and fair country for citizens and businesses, well-facilitated for international trade.

Norwegian Customs works to make it easy and efficient to comply with laws and regulations for cross-border freight. At the same time, we must create a high perceived risk of detection for those who nevertheless consider smuggling, and we must detect as many smugglers as possible. Norwegian Customs also supports a number of collaborating authorities, acting as the state's representative where goods cross the border.

The volume of goods crossing the border is large, and the volume has increased over many years. Norwegian Customs relies on digitizing processes to handle the volume and ensure harmonization with EU regulations. One goal is to establish the most efficient and seamless freight process possible that contributes to compliance with laws and regulations for cross-border freight.

Norwegian Customs' digitalization program plays a key role in the development of the future Norwegian Customs. The goal is to establish good support tools to best fulfill the societal mission, and thereby further develop and streamline the agency. The program represents the agency's largest development initiatives and works with the line organization to implement necessary change activities to achieve and realize planned effects/benefits. Norwegian Customs' Treff initiative and Svalbard initiative are both within the scope of the Norwegian Customs' digitalization program.

Assignment Description

The program shall plan and execute communication activities that support the program's goals, and cater to the needs of both internal and external stakeholders in the short and long term, with a focus on developing, implementing, and adopting the new services being established.

An experienced advisor/consultant is sought for Norwegian Customs' digitalization program who can assist strategically/tactically and operationally in the communication work and internal/external stakeholder management within the program. This includes, among other things, participating in/being responsible for:

· Revising/maintaining stakeholder analyses

· Onboarding/training activities

· Message development

· Developing training/course materials

· Supporting the implementation and change work within Norwegian Customs and among business actors by planning and executing communication measures

· Participating in/involvement in external stakeholder follow-up and internal onboarding activities within Norwegian Customs, including targeted assistance and onboarding support for business actors by road, sea, air, and rail.

Required Qualifications

Education:

· Higher relevant education from college/university

Requirements

· Experience from strategic/tactical and operational communication work

· Desired experience from change processes/programs in public sector organizations

· Knowledge of what digital transformation entails for the organization, users, and society

· Experience with user follow-up internally and externally

· Practical experience with the use of digital channels

· Understanding of the interplay between management, communication, and technology

Personal Qualities/Relevant Attributes:

· Proactive and outgoing, with good communication and relationship-building skills, able to build trust with people from various environments and levels

· Positive and solution-oriented approach

· Works independently and structured, and according to plans and deadlines

· Can work both independently and in a team

· Ability to prioritize and focus on what is most important

· Forward-thinking and initiative to drive the work forward

· Self-starter

Duration of partial agreement: 1.1.2027 – 30.6.2027 with an option for a 6-month extension.

Project details

Up to 100%

Workplace: Primarily at Norwegian Customs' premises in Oslo – Helsfyr (arrangement for working from home has been established and will be agreed upon in the project)

• Start: 2027-01-01
• Remote: onsite
• Location: Oslo, Norway, NO
• Languages: Norwegian