Required skills
Nice to have:SAPSalesforce
Languages: German
Job description
Handle inbound customer calls, document issues, and coordinate service technicians. Requires strong communication skills and PC knowledge.
Responsibilities
Profile
- Receiving and processing inbound customer calls
- Recording and documenting faults, complaints, and service requests
- Coordinating and forwarding service assignments to the responsible technicians
- Monitoring agreed response and resolution times
- Ensuring professional and customer-oriented handling of all concerns
- Experience in customer service, call center, or retail advantageous, career changers welcome
- Very good German skills plus French or Italian
- Strong communication and customer orientation, and enjoyment of phone calls
- Solid PC/IT skills, SAP and Salesforce advantageous
Project details
- Start: sofort
- Location: Luzern, CH, CH
- Languages: German
Source notes
- Option for extension
- Varied activity with a lot of direct customer contact
- Structured onboarding and on-site support in Ebikon
- Early-stage predictable working hours with time off in lieu for weekend assignments
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