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Customer Service Assistant

TSG Building Services plc · Potters Bar, Hertfordshire, UK · Senior

  • Potters Bar, Hertfordshire, UK

Indexed (10 days ago) · refreshed constantly

Budget
£13 / h
Start
flexible
Contract
Freelance / B2B
Seniority
Senior
Reference
JS3196689930

Job description

- To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently. - To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary. - To make outbound calls confirming next day appointments. - To ensure all service queries are m

Project overview

  • To answer incoming calls and email inboxes (if required), from tenants and clients in order to deal with their queries effectively and efficiently.
  • To highlight service appointments that have had repeat visits to Contract Administrators as and when necessary.
  • To make outbound calls confirming next day appointments.
  • To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
  • To be flexible and help out with other areas when colleagues are busy or absent.
  • General office administration including filing, faxing and photocopying.
  • Any other duties as and when required in order to meet the needs of the business.

Project details

  • Start: flexible
  • Location: Potters Bar, Hertfordshire, UK, GB
  • Rate: 13-13 EUR/h

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