Customer Service Manager Customer Excellence

Project overview

We are looking for an experienced Customer Service Manager to handle complex customer inquiries and escalation cases in 3rd-level support. In this role, you will be the point of contact for cases outside defined standard processes and will contribute significantly to the optimization of our customer service.

Your tasks include analyzing and resolving error cases in close cooperation with various specialist departments. You will develop solution concepts for complex customer inquiries, ensure professional and solution-oriented communication, and systematically document case processing. Furthermore, you will derive recommendations for action for process optimization and actively contribute to the improvement of existing processes.

For this position, you should have completed commercial or legal training or a comparable qualification. You have several years of experience in Customer Care with a focus on written communication and are proficient in handling warranty and legal cases. Your expertise in the retail, trade, and e-commerce environment is an advantage. You work confidently with MS Office and communicate in very good German, both written and spoken.

We offer a hybrid working model at the Ingolstadt, Bavaria location. You will benefit from the opportunity to contribute your analytical skills, actively shape processes, and work in a customer-oriented environment. Your skills in analysis, documentation, communication, and process optimization are central to this position.

Project details

• Start: flexible
• Remote: hybrid
• Location: Ingolstadt, DE
• Languages: German