Customer Support Employee

Project overview

Job description

As a Customer Support Employee, you are the linchpin in accurately processing administrative changes and expertly answering customer inquiries. You combine in-depth file control with high-quality telephone customer contact within a driven and professional team.

In this role as Customer Support Employee, you ensure a streamlined administrative process and a high-quality customer experience. Together with about 15 to 20 driven colleagues, you work hybrid from home or in the office. During the joint daily start-up, you align objectives and celebrate achieved successes. Periodically, you will meet on location for team building and substantive alignment.

Your daily activities consist of:

Apply now and receive a WhatsApp message within 15 minutes with a few short questions, so we can help you quickly. Don't have WhatsApp? Then we will contact you by phone or email!

Job requirements

You are successful if...

Competencies

Employment conditions

As a professional at Randstad Professional, you receive transparent remuneration. That's why we work with a job structure built on clear levels and salary scales. To determine your starting salary, we carefully assess you upon hiring. We look at the unique combination of your education, experience, and competencies, so your remuneration optimally matches the value you bring. Your fixed salary is paid monthly, even between assignments.

Company information

Our client is a leading financial service provider with national coverage. The organization is known for its involved culture, social commitment, and focus on continuous innovation within the financial sector. Within the customer support team, you will have the space to delve into complex files and contribute to optimizing the customer journey.

At Randstad Professional, we build your career together. As your professional partner and mentor, we not only offer challenging assignments at leading organizations but also invest intensively in your personal development. Through personal coaching and the extensive offerings of the Randstad Academy, we support you in achieving your professional goals and increasing your expertise within the financial sector.

Naturally, this vacancy is open to anyone who recognizes themselves in this.

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Maya van der Heijden

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The application process

This is how applying via Randstad Professional works. Discover how we can help you find a job.

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Our consultant Maya van der Heijden reviews your profile

We always look further with an eye on your talent and experience

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We give you clarity quickly

Within 2 working days, you will know exactly where you stand and what the next steps are

3 of 5

Personal advice

If there's a match, we dive into your ambitions, expertise, and career opportunities together

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Proposals to top clients

We introduce you to the client and guide you to the perfect challenge

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A tailor-made offer

Together, we close the deal with an attractive contract for an interim assignment or permanent position

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• Accurately checking and processing data and administrative changes in the systems.
• Clearly and customer-oriented answering questions about complex products and procedures.
• Building and maintaining business customer contact with a focus on quality and file handling.
• Actively collaborating with team members to continuously improve service delivery.
• Independently managing your own file portfolio with an eye for optimal results.
• You have a completed MBO4 or HBO education.
• You possess the valid diplomas WFT Basis, WFT Hypothecair Krediet, and WFT Vermogen (PA current).
• You have at least 2 years of demonstrable work experience with administrative settlement processes and business customer contact.
• You are fluent in Dutch, both orally and in writing.
• Customer focus: You easily empathize with the customer's needs and offer clear, appropriate solutions.
• Accuracy: You work in a structured manner, have a keen eye for detail, and ensure the quality of administrative files.
• Communication skills: You communicate clearly, professionally, and effectively at various organizational levels.
• Proactivity: You see opportunities for process improvement, take initiative, and are results-oriented.
• Teamwork: You make an active contribution to team spirit and achieving common goals.
• You receive a good salary between €3,500 and €4,300 gross per month based on 36 hours.
• A monthly individual choice budget (IKB) of 10.66% of your salary that you can use flexibly.
• 25 vacation days + the option to buy an additional 6 days.
• Flexible holidays; the freedom to swap for other holidays.
• Pension accrual from day 1 and a collective health insurance package.
• A good travel allowance; 100% public transport reimbursement or €0.23 cents per km.
• You receive a budget of €750 net to set up your home office.
• You receive an internet allowance of €20 net per month.
• There is a Choose Your Own Phone (CYOP) scheme, where you receive €225 net every 2 years for the purchase of a smartphone.
• You participate in various bonus schemes, such as a referral bonus of max €1,500, a market bonus, and you have a chance for an outperformance bonus.
• Through the Randstad Professional Academy, you have access to over 3000 training courses for your growth and development.
• You can use a sabbatical once every 3 years for a maximum of one year.

Project details

• Start: flexible
• Remote: hybrid
• Location: Eindhoven, NL
• Languages: Dutch