Employee Special Management Private Individuals B - Financial Difficulty / Default

Project overview

10 FTE Not suitable for self-employed WFT basis and WFT HK in possession at commencement or obtained within 3 months Preference 36 hours (min. 32 hours) Hybrid working: mandatory office days 1 x per month (fixed vacation days in consultation with team and hiring manager) Training period 6 weeks No vacation possible in the first 6 weeks.

Please mention already planned vacations on CV or in Fieldglass Department: Special Management Function scale: 6 Start: December 1, 2026 Period: 9 – 12 months Hours: 32 – 36 hours per week (fewer hours not possible) Can you maintain an overview under pressure and carefully guide customers when their financial situation becomes complex? Do you enjoy temporarily contributing to a team where extra effort is needed during an important transition? Assignment description As an Employee Special Management Integral Customer Service, you are the expert in guiding private customers with affordability problems.

You help customers restore their financial situation by offering sustainable solutions, with an eye for both the customer and Rabobank. You conduct customer conversations to gain insight into the cause of affordability problems and work with the customer on a suitable solution. You use your analytical skills, empathy, and knowledge of laws and regulations. You bring experience in online service provision in the associated channels. You work integrally and are solution-oriented. What will you do? You conduct customer conversations focused on solving and preventing affordability problems.

You map out the customer's situation completely and analyze payment arrears. You identify needs and possibilities and advise on suitable solutions. You bring structure to complex customer files and monitor agreements made. You ensure correct administrative recording and monitor the quality of the process and the solution offered. You make an active contribution to improving our service and processes. An average workday On an average workday, you have conversations with customers about their payment arrears, map out their financial situation completely, and analyze risks and opportunities.

You monitor agreements, keep customer files up-to-date, and coordinate with colleagues and chain partners to arrive at suitable solutions. Together, you ensure that customers are helped as well as possible and financial problems remain manageable. Responsibilities Conducting customer conversations focused on solving and preventing affordability problems. Analysis of payment arrears and complete mapping of customer situations. Bringing structure to complex customer files and monitoring agreements made.

You & your talent As an Employee Special Management Integral Customer Service, you contribute by bringing calm and overview to situations where customers and processes are under pressure. You recognize yourself in the following: Minimum HBO diploma or MBO-4 diploma with 2 years of relevant work experience. Preferably a degree in a financial or business direction. In possession of WFT Basis and WFT Hypothecair Krediet (or willing to obtain them within 3 months). Customer-oriented and excellent communication skills. Experience with online service provision and digital channels.

Analytical ability and problem-solving skills. Stress resistance and a strong sense of responsibility.

Project details

• Start: 2026-11-30T23:00:00
• Location: Eindhoven Noord-Brabant, NL
• Languages: Dutch