Required skills
- Customer Experience Design
- Customer Journey Management
- Design Process Management
- Interviewing
- C-Level Communication
- Business Process Analysis
- Process Analysis
Languages: German · English
Job description
Experienced CX Consultant needed for a hybrid project in German-speaking regions, focusing on customer experience design and journey mapping.
Project overview
We are looking for an experienced CX Consultant for an exciting project in the German-speaking region. The position is hybrid with regular on-site appointments at several locations.
Responsibilities
You bring extensive experience in customer experience design and have strong interviewing skills – both as a facilitator and in a supporting role. You are proficient in customer journey work: you systematically identify, develop, and visualize customer journeys. You work independently with demanding clients and are familiar with pragmatic, results-oriented working methods. Theoretical knowledge is welcome, but the focus is on concrete, actionable results. Ideally, you already have experience in relevant industries.
Requirements
Framework conditions:
- Expertise in Customer Experience Design and Client Journey Management
- Experience in Design Process Management
- Confident leadership of interviews at C-level
- Competence in Business Process Analysis
- Fluent German and English
- Flexible, quick-thinking, open-minded, and pleasant to work with
Project details
December 2026 to March 2027 with option for extension
Scope: 30-50% part-time
Work model: Hybrid with on-site presence appointments
We are looking for a self-employed professional who enjoys working with demanding partners and prefers pragmatic solutions.
- Start: 01.12.2026 (ASAP)
- Duration: 31.03.2027 + Option
- Remote: hybrid
- Location: Vienna, Stuttgart, Schlieren, AT
- Languages: German, English
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