Design & Transformation Lead (CRM) – BSI / BPMN / AI

Project overview

Design & Transformation Lead (CRM) – BSI Customer Suite / BPMN / AI Bern | 100%

Project / Role: For a comprehensive CRM transformation program, we are looking for an experienced Design & Transformation Lead with profound experience in the analysis, design, and optimization of CRM-related business processes. The focus is on the introduction of a group-wide CRM platform for Marketing, Sales, and Support, as well as the redesign of end-to-end processes across various business areas. You will advise the business units on target states, process design, and automation and AI potentials, and support the development of standardized, future-proof CRM processes.

Responsibilities

• Analysis, design, and optimization of end-to-end processes in Marketing, Sales, and Support
• Definition of target processes based on standard functionalities and fit-to-standard principles
• Advising business units on target states, process design, and automation and AI potentials
• Development of fit-to-standard approaches to reduce individual special solutions
• Modeling and documentation of business processes using BPMN 2.0 or comparable methods
• Definition of KPIs and establishment of a performance framework
• Identification of standardization and optimization opportunities
• Active questioning of existing processes and development of optimization proposals
• Close collaboration with business units and other stakeholders

Requirements

Languages:

Reference No.: 925019KS

Role: Design & Transformation Lead (CRM) – BSI Customer Suite / BPMN / AI (m/f/d)

• Very strong process competence (BPMN 2.0 or comparable) in CRM-related areas such as Marketing, Sales, and Support
• Experience in the analysis, design, and optimization of end-to-end processes
• Knowledge of Lean and/or Six Sigma methods; Green Belt or higher is an advantage
• Understanding of modern CRM processes, automation, AI support, and standardization
• Experience in developing fit-to-standard approaches
• Ability to advise business units on target states, process design, and automation potentials
• Experience in defining KPIs and performance frameworks
• Focus on functional conception and process design, not on technical development or project management
• Knowledge of the BSI Customer Suite and its standard functionalities is an advantage; alternatively, solid experience with comparable CRM platforms
• German – Fluent in speaking and writing (at least C2)
• English – (B2)

Project details

Bern and Region

80 – 100%

01.07.2026

End: 30.06.2027 (+)

If this position has sparked your interest, please send us your complete dossier via the link in this advertisement. If this position does not quite fit your profile and you wish to receive other positions directly, you can also send us your dossier via this advertisement or to [contact removed].

Contact us for more information about our company, our positions, or our attractive payroll-only program: [contact removed]. About Us:

ITech Consult is a Swiss company certified according to ISO 9001:2015 with branches in Germany and Ireland. ITech Consult specializes in placing IT candidates for contract work. We were founded in 1997 by IT professionals and therefore know how important professional support is for project search and work.

• Start: 2026-07-01
• Location: Bern, CH
• Languages: German, English