Director – Omnichannel Operations & Commercial Excellence

Project overview

Director – Omnichannel Operations & Commercial Excellence

The Opportunity:

• Director – Omnichannel Operations & Commercial Excellence
• Remote Working (+ West London + European travel)
• 12-month contract
• c£600 per day (via Umbrella)
• We are supporting a global organisation seeking an experienced commercial and marketing excellence leader to provide cover within its Global Commercial Excellence team.
• This is a senior, hands-on role focused on advancing omnichannel operations, channel execution excellence and content operations transformation across global and local markets.
• You will translate strategic priorities into practical workflows, operating models and measurable improvements in customer engagement and commercial performance.

Responsibilities

Skills and Experience:

Applications:

Interested to learn more? If you have a strong background in commercial omnichannel operations in the Pharmaceutical, Life Sciences or Biotechnology sectors and are looking for your next opportunity consulting on a temporary contract for an initial 12-months; please contact Edward Laing here at ISR Recruitment to discuss further on [contact removed] or please share a copy of your latest CV and/or online business profile ([contact removed]) for a call back in the strictest of confidence?

• Lead global omnichannel operations, channel execution and customer journey activation.
• Drive channel adoption, campaign orchestration, customer segmentation and Next Best Action initiatives.
• Advance content operations transformation, including global-to-local content models, workflow redesign and pilot evaluations.
• Align global and affiliate stakeholders on governance, roles, responsibilities and ways of working.
• Lead cross-functional workshops and coordinate interdependent transformation workstreams.
• Manage programme governance, budgets, vendors, timelines, risks and executive communications.
• Senior-level experience in commercial excellence, strategic marketing, omnichannel operations or customer engagement transformation.
• Demonstrable hands-on delivery of omnichannel programmes, channel adoption and customer journey activation.
• Experience redesigning content operations, workflows and global-to-local operating models.
• Proven ability to influence senior stakeholders and deliver change across complex global organisations.
• Strong programme management, workshop facilitation and stakeholder engagement skills.
• Pharmaceutical or other regulated-industry experience is highly desirable, alongside knowledge of marketing automation, CRM, Veeva, Salesforce Marketing Cloud, modular content and medical, legal and regulatory (MLR) approval workflows.
• We’re looking for a pragmatic, collaborative leader who can quickly establish credibility, maintain delivery momentum and turn strategic ambition into practical outcomes.

Project details

• Start: flexible
• Location: Home-Based, GB