Dynamics 365 CRM Engineer

Project overview

We are looking for an experienced Dynamics 365 CRM Engineer to configure, develop, integrate, and support a large-scale enterprise Dynamics 365 CRM platform. You will build secure, scalable features for customer management, case handling, and omnichannel communication, and integrate D365 with identity, contact center, document exchange, fraud detection, data, and AI services.

This project is part of a comprehensive transformation program with a focus on customer management, case handling, omnichannel interactions, AI-driven insights, customer portals, identity verification, secure digital processes, and fraud prevention.

Your responsibilities include configuring and extending Microsoft Dynamics 365 Customer Engagement Apps, developing customizations using Power Platform components (Power Apps, Power Automate, Dataverse, Plugins), building and maintaining integrations via REST APIs and Azure services, and implementing customer management features across various digital and supported service channels. You will configure Dynamics 365 Customer Insights, reporting, and AI capabilities, establish secure CI/CD pipelines and ALM processes, and diagnose and resolve complex platform and integration issues.

Extensive hands-on experience with Microsoft Dynamics 365 Customer Engagement, deep knowledge of Dataverse, Power Apps, Power Automate, and API integration, experience with ALM, DevOps, and CI/CD processes, and a solid understanding of the D365 security model are required.

Project details

London (hybrid, 2-3 days on-site) or remote from the UK with occasional travel to London. Engagement: Inside IR35, Duration: 6 months, extendable.

• Start: flexible
• Duration: 6 months, extendable
• Remote: hybrid
• Location: London, DE
• Languages: German