Everyday Banking Advisor (Bilingual English/French)

Project overview

Everyday Banking Advisor

(English/French)

About the Opportunity

Our client, a Big 5 Bank, is actively looking to hire Everyday Banking Advisors to join their teams in Mississauga, ON.

This role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Must-Haves

Soft Skills

#TEKbank26

Job Type & Location

This is a Contract position based out of Mississauga, ON.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Workplace Type

This is a hybrid position in Mississauga,ON.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

• Receive 40-60 inbound calls per shift.
• Manage day-to-day inquiries, including:
• Everyday banking questions
• Account openings
• Password reset assistance
• Credit card charge inquiries
• Focus on helping clients when they need us most by responding empathetically to a variety of questions, providing banking solutions, and resolving concerns at the first point of contact.
• Contribute to team success by supporting colleagues in meeting client needs.
• Cultivate and maintain strong relationships with partners and stakeholders.
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
• Educate and assist clients with utilizing digital banking tools and capabilities.
• Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.
• 6+ months of previous call centre or phone-based customer service experience handling a high volume of calls (40+ per day).
• Personal flexibility to work shift work, including weekends.
• Ability to work on a hybrid schedule (1 day in office per week).
• Proven ability to build rapport and maintain client relationships, preferably in the financial or service industry, while working independently and as part of a team.
• Ability to work independently with proven time management, organizational, and problem-solving skills.
• Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
• Strong digital literacy across smartphones, tablets, laptops, and other devices, with above-average keyboarding, internet navigation, computer navigation, and multitasking skills.
• Interest in mobile and digital technologies, with the ability to help clients navigate self-service applications.
• Passion for delivering exceptional client experiences and helping clients meet their immediate needs and resolve concerns.

Project details

• Start: flexible
• Remote: hybrid
• Location: Mississauga, Ontario, Canada, CA
• Rate: 24-25 EUR/h
• Languages: English, French