Experienced Incident Manager

Project overview

Hello,

We are looking for an experienced Incident Manager (4-10 years of experience) for our client based in the Paris region.

Global objective - Manage incidents and problems

Strong project constraint: Integration complexity within the client's IS

The deliverable is:

Incident and committee reports and activity reporting

Technical skills

Infrastructure and network - Experienced - Important

ITIL - Experienced - Important

Reporting tool and Service Now - Experienced – Important

Language skills

Fluent French (Mandatory)

Detailed description

Incident analysis

Identifies potential major incidents with the support of technical teams

Coordinates major or high-impact incident resolution teams

Coordinates task forces and writes reports

Centralizes and organizes incident communication for all departments

Writes incident post-mortems and validates partner reports

Leads production meetings and writes reports

Activity reporting

Problems:

Manages a portfolio of problems

Leads follow-up committees

Coordinates follow-up meetings

Change activity reporting:

May be required to process CHGs and lead CABs

PARTICIPATES IN CONTINUOUS IMPROVEMENT

Contributes to continuous improvement (post incidents)

Proposes technical/organizational improvements to facilitate incident handling

Contributes to the evolution of tools used by the team

Contributes to the efficiency of the incident and problem management process and the measurement of its performance

Implements processes with IT and business teams

PREPARES, PARTICIPATES IN AND LEADS MEETINGS/COMMITTEES WITHIN THEIR SCOPE AND WRITES REPORTS

Skills:

Production technical experience: desirable

Excel: mandatory

Power BI: desirable

Service Now: desirable, otherwise Jira or BMC

Communication: mandatory

Rigor: mandatory

If you are interested in this position, please send me your CV in Word format indicating your availability and your salary expectations or your daily rate if you are self-employed?

Profile sought

Profile definition:

MANAGES MAJOR, CRITICAL AND RECURRENT INCIDENTS AND PROBLEMS

Identifies and resolves identified malfunctions, with Level 2 support from the rest of the IT team

Assigns and coordinates actions and stakeholders in the resolution of major incidents

Coordinates "crisis" teams in the event of major and critical incidents

Rédige les REX des incidents et valide ceux des partenaires

Prioritizes and processes related actions in dedicated applications (declaration, evaluation, resolution tracking, action plan tracking)

Reports dashboards and statistics related to their activities to management, highlighting key points, according to the scope

Proposes technical/organizational improvements to facilitate the handling of incidents and requests

May be involved in training all of our client's teams as an expert

PREPARES, PARTICIPATES IN AND LEADS MEETINGS/COMMITTEES WITHIN THEIR SCOPE

Work environment

Start date 09/11/2026

Location Bondoufle

Travel required yes - Chatillon

On-call duty required No

Desired on-site days 3 days per week

Project details

• Start: ASAP
• Duration: 12 mois renouvelable
• Remote: hybrid
• Location: Bondoufle, Île-de-France, FR
• Languages: French