FEL261111P7A1: Customer Connection Operations Specialist (Brussels, 60% Remote)

Project overview

An international company in the energy sector is looking for an external contractor to provide technical and operational support for customer connection-study files within its Connection Office. You will help reduce a high backlog of connection studies. You will support the coordination, documentation, data quality and administrative-technical follow-up of grid user connection requests, working closely with internal teams and under the guidance of the responsible service owner.

Accountability for customer relationships, strategic decisions, final technical validation and regulatory ownership stays with the company. Your role is to prepare documentation and perform first-level checks, so that the company can follow up efficiently and reliably.

Responsibilities

• Register, structure and update customer connection-study files in the relevant operational tools.
• Verify the completeness of technical, customer and project information required to launch or continue the study process.
• Coordinate missing inputs, actions and deliverables with stakeholders such as Grid Development, Infrastructure, Key Account Management and other contributing teams.
• Monitor milestones, dependencies and deadlines, and report risks, delays or missing information to the service owner.
• Prepare and maintain draft offers, connection-contract documentation, technical annexes and conformity-related files on the basis of validated templates and inputs.
• Perform first-level checks on data quality, document consistency and technical completeness before escalation or validation.
• Ensure proper version control, traceability and storage of documents in accordance with the company’s processes.
• Support operational customer communication by preparing factual status updates, requests for missing information and documented follow-up, always in alignment with the relevant contact person.
• Identify recurring bottlenecks, data-quality issues and opportunities for process improvement, standardization and automation.

Requirements

• Technical bachelor’s degree or equivalent experience in industrial engineering, electromechanics, electricity, energy technology, business engineering or a related field.
• Ability to communicate clearly in Dutch and French, with professional English.
• Relevant experience in technical coordination, customer operations, contract or document management, engineering support, energy operations or regulated operational processes.
• Ability to understand technical information and identify missing, inconsistent or unclear data.
• Structured, accurate and disciplined way of working, with strong attention to deadlines and document quality.
• Ability to coordinate stakeholders and keep files moving forward in a complex technical and operational environment.
• Customer-oriented communication style, while respecting the decision-making and customer-relationship responsibilities of the company.
• Comfortable working with digital tools and contributing to improved data quality, process efficiency and standardization.

Project details

Next Steps

If the application process provides an option to send an email or a comparable notification, please activate it so that we can remain in contact with you.

After submitting your application, you will automatically receive an application link for the next steps in the process.

Please apply only if you are professionally qualified for the position and your rate expectations are suitable for the project.

We look forward to receiving your application.

Your team at joyIT.

• Location: Brussels, Belgium
• Work Model: Hybrid
• Onsite Requirement: 2 days per week, 60% remote
• Workload: 100% (Monday to Friday)
• Start: 23.11.2026
• Duration: until 31.12.2027, 13 months, extension possible
• Non-EU candidates: a valid work permit and residence permit for Belgium are required
• Start: ASAP
• Duration: 13 months
• Remote: hybrid
• Location: Brüssel, Belgium, BE