Field Service Technician (m/f/d) in and around Munich

Responsibilities

The profile sought

Please note the following requirements

Language requirements

• Provision of temporary technical support services in Second Level IT Support for processing 600 pre-qualified incidents and service requests as part of a backlog reduction project.
• The tasks are to be processed on-site with the user. Locations are in Munich and the surrounding area of Munich. Travel expenses can be reimbursed.
• Staging and updating of Windows 10/11 computers
• Troubleshooting of pre-qualified tickets in Microsoft 365 / Office / Outlook
• Setup of user workstations and functional testing according to documentation
• Resolving network and connection problems at the client level, e.g., patching
• Processing and documentation of the procedures in the ticketing system used, e.g., ServiceNow
• At least 3 years of practical experience in 2nd Level Support within the last 5 years or comparable current manufacturer certification
• Experience in structured incident and request management
• Confident use of a ticketing system, e.g., ServiceNow, Remedy, HP Service Manager or comparable
• Good knowledge of the Microsoft client environment
• Practical experience with Microsoft Office / Microsoft 365 and Outlook
• Experience in installation, configuration, and troubleshooting of workstation systems
• Knowledge in the area of Active Directory and permission management
• Structured documentation of the activities and results carried out
• Independent technical error analysis within the defined support processes
• Driving license + car (travel expenses can be reimbursed)
• Independent work
• Teamwork
• You ensure
• Reliability
• Motivation/Willingness to perform
• German: Fluent negotiation skills
• English: Advanced knowledge

Project details

• Start: 2026-11-11
• Duration: 11.11.2026 - 31.01.2027
• Remote: onsite
• Location: München, Bayern, DE, DE
• Languages: German, English