Functional Administrator Topdesk

Project overview

Job description

For our client, the municipality of Haarlem, we are looking for a medior functional administrator:

You will work for them on the challenging project ‘Future-proof Topdesk Setup’. In this role for 36 hours per week, you will be responsible from start to finish for configuring, managing, and optimizing the Topdesk system. Your working days are dynamic: you will take ownership of the application and actively engage in prioritizing, planning, and making choices regarding all incoming Topdesk tickets. You will often work independently, but at the same time be a pleasant collaboration partner for the team.

Responsibilities

Job requirements

• You are responsible for the functional administration of TOPdesk and ensure that the platform remains stable, reliable, and future-proof;
• You translate user needs and process improvements into an effective configuration of TOPdesk;
• You analyze incidents, tickets, and user questions and translate them into structural improvements;
• You manage changes, releases, and implementations within TOPdesk;
• You advise process owners and management on the possibilities of TOPdesk and service management processes;
• You maintain contact with Topdesk as a supplier and monitor the quality of service delivery;
• You develop reports and dashboards that contribute to steering and process improvement;
• You provide documentation, user instructions, and knowledge transfer;
• You actively contribute to the further professionalization of service management within the municipality.

Requirements

Nice-to-haves:

Competencies

Strong analytical skills: You quickly understand processes and can effortlessly translate complex user questions into practical solutions.

Ownership: You take responsibility, focus on results, and dare to make decisions.

Independent: You need little guidance to successfully perform your tasks within the project.

Collaborative: You are a pleasant sparring partner and easily build bridges between IT and the business.

Decisive: You are able to set priorities and make decisions when handling tickets (based on making choices regarding Topdesk tickets).

Employment conditions

At Randstad Digital, we invest in your IT career. You will receive a contract for the duration of this assignment, with the clear ambition to work towards a permanent contract together. In addition to an excellent salary, you will receive a 13th month (or similar bonus scheme), 8.33% holiday pay, and 25 vacation days per year based on 40 hours.

In addition, we offer you the following total package:

Please note: ZZP (freelancer) is not allowed for this assignment, but are you open to a project contract? Then we would love to talk!

This assignment is also open for secondment via suppliers

Company information

You will work in the i-Management department at the Municipality of Haarlem. This progressive municipality is working hard on a future-proof and digital government, where IT is the beating heart of the service for over 160,000 residents and local entrepreneurs. Innovation, social involvement, and efficient systems are central here.

Are you the IT professional who wants to make this social impact through Randstad Digital? Click apply now and we'll talk soon!

Of course, this vacancy is open to anyone who recognizes themselves in this.

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Neslihan Sari

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• Several years of demonstrable work experience as a functional administrator of Topdesk;
• Several years of hands-on experience with configuring, managing, and optimizing the Topdesk application;
• Experience with prioritizing, planning, and making targeted choices regarding Topdesk tickets;
• Availability for 36 hours per week from November 1, 2026;
• Previous work experience as a Functional Administrator within a complex municipal environment is highly desired and will help you to switch gears quickly.
• A travel and home working allowance, plus a one-time net amount of €750 to optimally set up your home workspace.
• An attractive Pension Plus scheme and collective benefits in our employee benefits store.
• Unlimited training opportunities via the Randstad Digital Academy to obtain recognized certificates.
• Access to inspiring IT knowledge and networking events for your further career development.
• A dedicated HR contact person and personal guidance from your own talent manager.

Project details

• Start: flexible
• Remote: remote
• Location: Haarlem, NL
• Languages: Dutch