Functional Consultant / Project Owner - Supplementary Pension

Project overview

The consultant works on the functional processes of the beneficiary domain to contribute to tool stabilization, production monitoring, incident and request management, as well as functional support for management centers.

Build and provide operating procedures for management centers.

Analyze, monitor, and resolve incidents; provide functional support and assistance to management centers.

Identify and track data evolution, corrections, and rehabilitations.

Provide the necessary files for case processing.

Ensure interface and communication with management centers with an appropriate posture.

Monitor production and perform testing.

Microsoft: Office 365, Excel and macros.

Management tools: CELIA, RNI, SCL, PBI, EDC-GCD, C@SSIUS, and BRC.

Built and provided operating procedures.

Files provided for case processing.

Incidents resolved within deadlines, with measurable tracking in C@SSIUS.

Management requests processed within deadlines.

Profile sought

Profile: Senior functional consultant / project owner with over 5 years of experience and 2 years of expertise in supplementary pensions, particularly in the retiree domain.

Experience in supplementary pensions and the retiree domain.

Incident management, functional support, and assistance to management centers.

Knowledge of management tools covering beneficiaries and individuals.

Knowledge of testing and acceptance.

Proficiency in Excel and macros; advanced use of Office 365 tools.

Proficiency in AI.

Analytical, synthesis, and adaptation skills.

Teamwork aptitude, good interpersonal skills, and appropriate posture in interactions with management centers.

Work environment

• Context and objectives
• Main activities
• Environment and tools
• Deliverables and expected results

Project details

• Start: ASAP
• Duration: 18 mois
• Remote: hybrid
• Location: Paris, Île-de-France, FR
• Languages: French