Genesys Cloud Consultant (Flow Design & Scripting)

Project overview

We are looking for an experienced Genesys Cloud Consultant (m/f/d) to support and further develop an existing cloud platform. The position is remote and offers the opportunity to work in a dynamic environment.

Your tasks include processing and resolving support and incident tickets, implementing change requests within sprint planning, and flow design and scripting in the cloud environment. You will document implemented changes, support operational platform operation during defined support hours, and work closely with the system support team and various technical and business stakeholders.

For this role, you should have a completed degree or training in computer science. You have sound practical experience with the cloud platform and very good knowledge of flow design and scripting. Experience in technical support or operation of a contact center platform is required. ITIL knowledge is an advantage.

Furthermore, your skills in collaborating with various technical and non-technical stakeholders, as well as fluent German and English skills at at least C1 level, are important.

This position offers you the opportunity to contribute your expertise in a modern cloud environment while deepening your knowledge in contact center technology.

Project details

• Start: flexible
• Remote: onsite
• Location: Hamburg, DE
• Languages: German, English