Required skills
Languages: French
Job description
Seeking a Help Desk Technician for a 6-month interim contract to provide N1 and N2 support to users, resolving IT incidents and ensuring user satisfaction.
Project overview
job description
Ready to solve technical challenges as a Help Desk Technician?
You will become the key contact for users, ensuring responsive support and effective resolution of their IT requests
Discover this attractive offer:
- Welcome and assist users with listening, clarity, and professionalism
- Provide N1 and N2 support via GLPI, outbound calls, and remote access
- Apply procedures, search for useful information, and intervene on standard office IT environments
- Contract: Interim
- Duration: 6 months
- Salary: 25000 euros/year
Project details
- Start: flexible
- Duration: 6 mois
- Location: Lyon, Rhône, FR
- Languages: French
Source notes
By joining our company, you will benefit from a comprehensive program of social and financial benefits, including Fast TT.
profile sought
You have two years of experience and combine technical expertise, customer service orientation, and responsiveness to users
recruitment process
Join our team in 3 easy steps! Apply, validate your application, and don't worry about the rest, we'll take care of everything.
about our client
Our client, based in LYON 03, operates in the field of programming, consulting, and IT activities to meet current market demands.
experience level
qualification
education level
- Meal vouchers
- You are proficient in N1/N2 support, GLPI, outbound calls, and remote access
- You welcome users with listening, pedagogical skills, and professionalism to effectively resolve their incidents
- You rigorously apply procedures and conduct necessary research on the office IT environment
- You hold a BTS SIO, a TSSR professional title, or a relevant ITIL certification
- 2 year(s)
- Help Desk Technician
- BAC
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on Randstad FR