ICT System Specialist

Project overview

For deployment with our client in Aarau, we are looking for an ICT System Specialist

Responsibilities

• Manage the further development of the Salesforce platform from the review and approval of functional requirements to acceptance, go-live, and operational handover
• Lead and prioritize the development backlog together with the Business Process Owners and the Service Owner, ensuring Definition of Ready and Definition of Done
• Be responsible for resource, quarterly, and release planning, considering projects, Salesforce release cycles, and dependencies with external systems
• Review and approve solution designs, including fit-gap analysis, data model, integrations, security, authorizations, and data protection
• Conduct design reviews and ensure architecture governance, the "native-first" principle, and applicable guidelines and quality gates
• Provide functional management of external service providers in a multi-provider environment, monitoring progress, quality, deadlines, and deliverables
• Clarify responsibilities between service providers, manage escalations, and participate in functional assessments within mini-tender processes
• Coordinate kick-offs, status, milestone, closing, and handover meetings, and create audience-appropriate reporting on status, risks, and measures
• Plan and coordinate releases, deployments, data migrations, rollbacks, cutovers, and go-lives in coordination with DevOps, Business, and external system managers
• Prepare and conduct acceptances with Business Process Owners, ensuring required sign-offs and go/no-go decision bases
• Be responsible for hypercare phases, stabilization, and operational handover, including operational documentation and knowledge transfer
• Manage problem management with root cause analyses, measure tracking, and sustainable resolution of error causes
• Maintain and further develop team charter, RACI, process documentation, roadmap, and architecture repository, and transfer lessons learned into the Platform Team's working methods

Requirements

• Completed education or further training in Computer Science, Business Informatics, or a comparable field at the HF, FH, or University level
• Several years of professional experience in managing Salesforce projects, particularly in further development, release, and deployment management
• Proven experience in functional management of external service providers in a multi-provider environment
• In-depth knowledge of the Salesforce platform, especially Sales Cloud, Service Cloud, Experience Cloud, data model, authorization concepts, and Salesforce release cycles
• Good knowledge of Salesforce DevOps, Salesforce DX, Git/GitHub, CI/CD pipelines, sandbox strategies, test coverage, and code quality
• Experience in requirements and backlog management, as well as agile methodologies, including Definition of Ready, Definition of Done, sprint, and release planning
• Experience in solution design and architecture governance for integrated platforms, as well as a good understanding of data models, interfaces, security, authorizations, and data protection
• Experience in release, deployment, acceptance, cutover, hypercare, and operational handover processes
• Strong management, coordination, and communication skills, as well as a confident demeanor towards Business, Architecture, Operations, and external service providers
• Analytical and structured way of working, quick comprehension, high self-responsibility, and strong solution and results orientation
• Ability to transparently present complex dependencies, risks, and conflicting goals, prepare decisions, and consistently manage escalations
• Fluent German (written and spoken), at least C1 level, and good English skills, at least B2 level
• Salesforce certifications such as Salesforce Certified Administrator and Platform App Builder, Sales Cloud Consultant / Agentforce Sales Consultant, Service Cloud Consultant / Agentforce Service Consultant or equivalent
• Willingness for regular presence at the Aarau site

Project details

December 1, 2026

End: December 31, 2027

100%

Aarau

Inform yourself about your opportunities with Mr. Patrick Casutt or send us your CV directly by email to *@*.com. We look forward to hearing from you.

We refer to our data protection regulations (see at www.profilogic.com).

• Start: 2027-01
• Duration: 12 Monate
• Remote: hybrid
• Location: Aarau, Schweiz, CH
• Languages: German