IT Service Desk Engineer

Responsibilities

• Technical support from 1st to 3rd level, i.e., from the initial handling of the call to the technical solution
• Support via telephone, email, at the desk, and via remote access
• Management of all incidents and service requests, troubleshooting, and problem-solving
• Support and installation of hardware including desktops, laptops, and printers
• Use of Exchange Online, Citrix, SharePoint, and MS Teams
• User and system administration, as well as VIP support for internal end-users
• Proactive call management
• Documentation and ensuring customer satisfaction with the solution

Requirements

We look forward to receiving your application or, if applicable, your recommendation of a suitable colleague. Please send your current profile in German or English to

Tim Lemmermann

Recruitment & Talent Acquisition

25 years Best in Class IT Recruitment

[contact removed]

www.varius-it.com

| VARIUS IT GmbH & Co. KG | An der Alster 62 | D-20099 Hamburg | HRA 100607 AG Hamburg | Managing Director: Matthias Feddersen |

• Service Desk experience from 1st to 3rd level
• Experience with support via telephone, email, at the desk, and via remote access
• Experience with call logging, ticketing, and service management systems
• Project experience in intercultural cooperation and communication, as well as a problem-solving attitude
• Basic knowledge of on-site infrastructure such as VMWare, LAN, WAN
• Sound knowledge in the installation and patching of Windows 7/10, Active Directory, MS Office 2010/2016/365
• Confident personality and solution-oriented work style with a high degree of initiative, analytical thinking, quick comprehension, and willingness to solve problems
• Communicative team player with a hands-on mentality and assertiveness
• Very good English skills

Project details

ASAP / Duration: 6 months + option to extend / Location: NRW, 5 days a week, no remote / Project ID: 4363

Our client is a renowned financial service provider within a leading global player in the international automotive industry with billions in revenue. As an IT Service Desk Engineer, you will be responsible for the effective provision of technical support. You will handle everything from the initial handling of the call to the technical solution and manage all incidents and service requests.

• Start: a.s.a.p.
• Duration: 6 Monate + Opt auf Verlängerung
• Remote: hybrid
• Location: NRW, 5 Tage pro Woche, DE
• Languages: German