IT Support Technician Onsite – M365 | Workplace Support

Project overview

IT Support Technician Onsite – Microsoft 365 | Workplace Support | Geneva

For a long-term client project in Geneva, we are looking for an experienced Level 2 onsite IT support technician. In this role, you will provide direct support to users on-site and ensure the proper functioning of workstations and IT equipment. You will assist employees and management in resolving technical problems, handle IMAC services and Break & Fix interventions, and coordinate external service providers if necessary in the Retail environment. The project is planned for an initial duration of 26 months, with an optional extension of up to 36 months.

The transition phase will begin in December 2026, followed by operational start in January/February 2027.

Responsibilities

Profile:

Languages:

Reference No: 925342MC

Position: IT Support Technician Onsite (m/f/d)

Region: Geneva and Region

• Provide onsite support to users in the Service Desk and Kiosk environment
• Analyze, process, and resolve technical incidents and Level 2 service requests
• Assist users with issues related to the Microsoft Workplace environment, Windows, Microsoft 365, and IT equipment
• Provide support and management for mobile devices, including smartphones
• Perform IMAC (Install, Move, Add, Change) services and Break & Fix interventions
• Provide professional VIP support to management and executive members
• Dispatch support and coordinate external service providers for Retail stores and Point of Sale (POS) systems
• Document incidents, requests, and solutions provided, while ensuring a high level of service
• Be available for overtime as needed, which will be compensated additionally
• Minimum of 3 to 5 years of professional experience in client/end-user IT support, ideally in Level 2 onsite support
• Solid knowledge of the Microsoft Workplace environment, including Windows, Microsoft 365, and IT equipment
• Experience in supporting and managing mobile devices
• Experience with IMAC services, Break & Fix interventions, and incident management
• Experience in VIP support and assisting demanding users is an asset
• Knowledge of support dispatching and coordinating external service providers, ideally in the Retail sector and POS systems, is an advantage
• Ability to work independently, in a structured, and solution-oriented manner, with a strong sense of service
• Professional appearance, good communication skills, and ease in direct customer contact
• Availability for a long-term on-site mission at the end client in Geneva
• Availability for paid overtime as needed
• French: mandatory
• English: mandatory
• German: an asset

Project details

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Start Date: 01.01.2027

End Date: 28.02.2029

If you are interested in this position, we invite you to send us your complete application via the link in this advertisement. If this position does not quite match your profile and you wish to receive other opportunities directly, you can also send us your application via this advertisement or to [contact removed].

For any further information regarding our company, our job offers, or our attractive Payroll Only program, do not hesitate to contact us at [contact removed].

• Start: flexible
• Location: Genf, CH
• Languages: French

Source notes

ITech Consult is a Swiss company certified ISO 9001:2015, with branches in Germany and Ireland. ITech Consult specializes in placing IT professionals for temporary assignments and projects. Founded in 1997 by IT specialists, our company understands the importance of professional support in the search and execution of projects.