Required skills
- Apple Certified
- Technical Support
- CMDB
- Linux Support
- Product Support
- Onsite Support
- Support Engineering
- Support Desk
- Network Support
Languages: German
Job description
Seeking two IT Supporters for onsite end-user support in Vienna, involving hardware/software troubleshooting, device management, and IMACD tasks.
Project overview
- Onsite support for end-users in Vienna
- Execution of IMACD activities (Install, Move, Add, Change, Dispose of IT equipment)
- Analysis and resolution of hardware and software issues
- Support for Windows PCs, laptops, Apple Macs, tablets, and mobile devices
- Installation, configuration, and maintenance of operating systems and software
- Support for Microsoft 365, printers, networks, and video conferencing systems
- Support and assistance for conference and meeting rooms
- Device provisioning, rollouts, hardware replacement, and migrations
- Management of IT assets, inventory, asset tags, and CMDB data
- Documentation and updating of tickets, and adherence to SLAs
- Smart Hands support for server, storage, and network infrastructures
- Coordination of hardware repairs, spare parts, and escalations
- Support for data backup and data migration
Project details
- Start: ab sofort
- Remote: onsite
- Location: Wien, Österreich, AT
- Rate: 31-31 EUR/h
- Languages: German
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