IT Technician

Project overview

Technician Needs – Organization, Tasks, and Deployment Planning

• Organization and Deployment Planning
• Deployment of technicians on a weekly rotation
• Each technician works one week and then has one week off
• Weekly rotation for even distribution of regular deployments and on-call duties
• Ensuring continuous staffing and availability at all designated locations
• Regional deployment planning to optimize travel times and ensure reliable coverage
• Performance Profile and Working Hours
• Regular working hours from Monday to Friday, 8 hours per day
• Additional on-call duties during the respective deployment week
• On weekends, only on-call duty, no regular work performance
• Ensuring availability within the agreed on-call times
• A personal car is required to reliably reach the respective deployment locations and to be able to handle short-notice on-site deployments during on-call periods if necessary.
• Carrying out necessary on-site deployments for fault reports during on-call periods
• Compliance with agreed Service Level Agreements (SLAs) with response times of 4 hours
• Proof of valid measles protection vaccination or an approved measles protection certificate as a prerequisite for deployment.
• Technician Tasks
• Support and assistance for the IT infrastructure at the respective locations
• Setup, configuration, and commissioning of PCs, notebooks, and peripheral devices
• Installation, replacement, and connection of IT hardware
• Cabling and technical setup of workstations
• Performing function tests, fault analysis, and resolving simple technical issues
• Assisting users with IT-related problems
• Processing and documenting tickets and fault reports
• Recording and documenting serial numbers and device data
• Carrying out hardware rollouts, workstation moves, and device replacements
• Dismantling, packaging, and return of replaced or defective hardware
• Responding to incoming fault reports within the agreed SLA
• Carrying out necessary on-site service deployments during on-call periods
• Deployment Areas and Locations
• Technicians will be deployed throughout Germany. For better organization, the deployment locations are divided into six regions:
• North: Zarrentin, Wittenburg, Mölln, Hamburg, Schwerin, Stolzenau, Stralsund
• East: Berlin, Treptow-Köpenick, Schönefeld, Pirna
• West: Ratingen, Heiligenhaus, Mettmann, Lengerich
• Central: Erfurt, Sömmerda, Hildesheim
• Rhine-Main: Frankfurt am Main, Offenbach, Hanau, Bad Kissingen
• South: Ulm, Stuttgart, Laichingen, Merklingen, Müllheim, Munich-Perlach
• Deployment planning is done regionally. Technician rotation is organized to reliably cover regular working hours and agreed on-call duties.
• Procedure and On-Call Model
• Technicians work on a weekly rotation: one week on duty, one week off.
• During the duty week, technicians work 8 hours per day from Monday to Friday and additionally take on the agreed on-call duties.
• On weekends, activities are limited to on-call duty. On-site deployment occurs as needed.
• After the duty week ends, responsibility is handed over to the next technician.
• On-call times, availability, and response times are based on the agreed SLAs.
• The goal is continuous and reliable support for all designated locations.

Project details

• Start: 2026-11-01
• Duration: 01.11.2026 - 30.11.2026
• Remote: onsite
• Location: DE
• Languages: German