Required skills
Languages: French
Job description
ITSM consultant with Freshservice expertise needed for platform administration, evolution, and feature adoption in an international environment.
Project overview
Context
Our client is looking for an ITSM consultant expert in Freshservice (Freshworks). They will be responsible for platform administration, its evolution, and the adoption of its features by teams, in an international environment.
Mission
$24
Required profile
Experience
At least 5 years in similar ITSM roles
Solid expertise in Freshservice, essential
Technical skills
API and integration mechanisms
Scripting, automation, and workflow development
ITSM process optimization (ITIL)
Data analysis and formulation of recommendations
Soft skills
Autonomous, rigorous, and proactive
Analytical mind, comfortable with complex problems
Good communicator with business and IT teams
Comfortable in an international environment
Able to manage multiple topics simultaneously
Project details
depending on profile
Villeneuve-d'Ascq
Start date: immediate
Long-term mission
- Start: 2026-11-12
- Location: Lille, FR, FR
- Languages: French
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