ITSM Manager

Project overview

ITSM Manager

For our client, an established company with a modern IT service landscape, we are looking for an ITSM Manager. In this role, you will take responsibility for the further development of central IT service management processes and contribute significantly to the quality and efficiency of IT service delivery.

Framework Conditions

• Start: Immediately
• Location: Cologne
• Weekly Hours: 39 hours
• Home Office: approx. 2-3 days per week
• Duration: 12 months

Responsibilities

• Conception, standardization, and continuous optimization of ITSM processes
• Alignment of processes with the requirements of IT service delivery
• Ensuring the integration and coordination of ITSM processes across internal departments and external service providers
• Definition and assurance of clear interfaces, responsibilities, and handovers
• Monitoring compliance with defined processes and standards
• Analysis of process quality and process performance
• Identification of weaknesses, deviations, and optimization potential
• Derivation, control, and implementation of sustainable improvement measures
• Coordination of the resolution of process deviations with the involved stakeholders

Requirements

Education & Experience

Interested? Then feel free to send us your current CV to

SThree_Germany is acting as an Employment Business in relation to this vacancy.

• Sound knowledge of the ITIL framework, ideally ITIL v4
• Very good knowledge of ServiceNow
• Experience in the setup, operation, and optimization of ITSM processes
• Strong analytical skills as well as a structured and results-oriented way of working
• High communication and consulting competence in dealing with various stakeholders
• Experience in collaborating with internal departments and external service providers
• Completed degree in Computer Science, Business Informatics, or a comparable field
• Alternatively, a comparable qualification with relevant professional experience
• Professional experience in the IT service management environment (approx. 2-6 years)

Project details

• Start: 2026-11
• Remote: onsite
• Location: Cologne, Deutschland, DE
• Languages: German