Required skills
- ServiceNow
- GenAI
- AI
- Platform Analytics
- KPI Analysis
- Knowledge Management
- HRSD
- HR Service Delivery
- ServiceNow GenAI
- ServiceNow HRSD
- ServiceNow Platform
- Service Management
Nice to have:Kafka
Languages: German
Job description
The role involves implementing AI-powered solutions on the ServiceNow platform, focusing on data preparation for GenAI, defining use cases, and technical planning. Additionally, it includes analyzing portal usage, performance, and identifying optimization potential through KPI reporting.
Responsibilities
Must-have Skills
- AI Expert
- Preparation and introduction of AI-powered solutions on the ServiceNow platform
- Preparation and structuring of data for GenAI applications
- Definition and coordination of AI use cases
- Technical planning of the AI solution
- Coordination with other BA AI initiatives (e.g., Chatbot, Knowledge Management)
- Portal Analysis
- Analysis of usage figures and user behavior
- Evaluation of platform performance
- Identification of optimization potential
- KPI reporting
- Support for data-based decisions
- At least 3 years of experience in platform analytics / KPI-based analyses
- In-depth knowledge of ServiceNow GenAI AI automations
- Knowledge Base
- Sound understanding of ServiceNow
- Good knowledge of HRSD (HR Service Delivery)
- Experience with complex HR processes and their implementation
Nice to have
Suitable Candidate Profiles
Consultants with a focus on:
- Kafka knowledge
- ServiceNow HRSD
- ServiceNow GenAI / AI implementations
- Analytics & Reporting
- Enterprise Service Management (ESM)
- Digital Employee Experience / Service Portals
Project details
- Start: ab sofort
- Duration: 9 Monate
- Remote: hybrid
- Location: Nürnberg, Deutschland, DE
- Rate: 65-65 EUR/h
- Languages: German
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