Level 1-2 Support Technician

Project overview

Context

Long-term mission of 36 months in Paris, 100% onsite, starting ASAP.

Seniority required: minimum 5 years of experience.

Missions

Provide first-level IT support to users, intervening on a rotating basis for:

• Kiosk (on-site IT reception point)
• Proximity support (physical interventions on workstations)
• Helpdesk (remote support by phone or ticketing tools)

Responsibilities

Technical Stack

Client Stack:

Internal IT Service Stack:

Working Conditions

• Welcome and assist users at the kiosk with their IT requests.
• Diagnose and resolve level 1-2 incidents (hardware, software, basic network).
• Install, configure, and troubleshoot workstations, peripherals, and standard applications.
• Manage requests via the ticketing tool (creation, tracking, closure).
• Escalate complex incidents to level 2 or specialized teams.
• Ensure procedures are updated and interventions are documented.
• Participate in hardware stock management (loans, returns, inventory).
• Comply with SLAs and IT security rules.
• MAC
• Windows OS
• Knowledge of Windows environments (workstation, Active Directory)
• Network basics (IP, Wi-Fi, VPN)
• nice to have
• Ticketing tools (ServiceNow, GLPI or equivalent)
• Office Suite and collaborative tools (Teams, Outlook)
• Google Workspace and Google Meet
• Slack
• Windows & MacOS
• Office365
• 1Password
• Siit (ticketing)
• FleetDM (laptop management)
• Snipe-IT (CMDB)
• Location: Paris
• Duration: 36 months
• Remote work: no, 100% onsite
• Start: ASAP

Project details

• Start: flexible
• Remote: onsite
• Location: Paris, France, FR
• Rate: 25-31 EUR/h
• Languages: French