Required skills
- IT Support
- Deskside Support
- Hardware Troubleshooting
- Software Troubleshooting
- Windows Operating Systems
- Customer Service
- Communication Skills
- Ticketing Systems
- Asset Management
- User Account Management
- Network Troubleshooting
- German Language (B2)
- English Language (B2)
Nice to have:IMACDDevice StagingDevice Imaging
Languages: German · English
Job description
Seeking a Level 2 Deskside Support Engineer to provide on-site technical support for hardware and software issues, including installation, configuration, and troubleshooting of end-user devices and peripherals. The role requires strong analytical skills, excellent customer service, and proficiency in both German and English.
Project overview
Your Activities
The Profile Sought
Please Note the Following Requirements
Language Requirements
- Support for desktops and laptops
- Troubleshooting of hardware and software problems
- Support for Windows operating systems and standard business applications
- Installation, configuration, replacement, and deployment of end devices
- Support for printers, monitors, docking stations, and other peripherals
- Device staging, imaging, and asset preparation
- IMACD activities (Install, Move, Add, Change, Dispose)
- Incident and service request management through customer ticketing systems
- Activities related to assets and inventory
- User account support and basic workstation management
- Basic troubleshooting of network-connected devices such as access points and switches
- Coordination with remote support teams and customer interest groups
- Hands-and-eyes support for IT infrastructure activities when required
- Documentation of work performed and ticket updates
- Proven experience in on-site IT support or deskside support roles
- Strong troubleshooting and analytical skills
- Experience in supporting enterprise end-user environments
- Knowledge of Windows operating systems and workplace technologies
- Excellent customer service and communication skills
- Ability to work independently in a customer-oriented environment
- German language skills at least B2 level (written and spoken)
- English at least B2 level (written and spoken)
- Advanced troubleshooting capabilities
- Experience in supporting complex work environments
- Ability to perform hands-and-eyes activities for infrastructure teams
- Experience in coordinating technical activities and managing escalations when required
- German: Fluent
- English: Advanced knowledge
Project details
- Start: 2027-02-01
- Duration: 01.02.2027 - 30.11.2027
- Remote: onsite
- Location: Frankfurt am Main, Hessen, DE / Hamburg, Hamburg, DE / Mülheim an der Ruhr, Nordrhein-Westfalen, DE / München, Bayern, DE, DE
- Languages: German, English
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