Manager Operations

Project overview

Job Description Task The Generic IT & Infrastructure (GII) department of the Joint IV Command (JIVC) was reorganized as of April 17, 2023. The department is transferring some work and employees to other, newly formed departments and will continue to exist in part, focusing on ensuring the continuity of existing IT services. The candidate will primarily fill the role of Deputy Head of GII. For this, it is important that they have extensive experience acting at a senior management level and can translate daily issues into management challenges.

Thorough insight into generic IT (data centers, networks, security, and IT Applications) is a must. They must also have extensive experience with operational aspects such as HR, Finance, and process design. The second task is to manage the operation. In addition to the substantive IT knowledge, it is important here that the candidate has experience managing professionals at a senior level. For managing the reorganization we are undergoing, experience with the implementation of change trajectories in a complex large organization is necessary.

To fill this role effectively, the candidate must have at least 3 years of recent relevant experience within the Ministry of Defence. Background Assignment The GrIT program aims to renew Defence's IT Infrastructure. The program's execution is shaped together with a market party. The results from the program will be made available to Defence over a period of approximately 7 years and will be managed by JIVC. To respond to this, the structure of the GII department of JIVC will be significantly changed as of April 17 in a major reorganization. GII will become part of the IT Infra cluster under a JIVC director.

In addition to this current GII department, IT Infra consists of the departments Infrastructure Central Services (ICS), Generic ICT Services (GIS), Platform Services Defence (PSD), and the IT Continuity Center (ITCC). A total of approximately 1400 employees will work in these departments, with approximately half initially within GII. The other departments will be partially filled with existing personnel and partially by recruiting new personnel. GII will remain responsible for the existing IT. The other departments will focus on managing the new IT, which is delivered by GrIT.

Over the years, more and more work will be transferred from GII to the other departments of IT Infra, and GII personnel must be guided to these departments. The JIVC reorganization also aims to achieve important changes in leadership, working methods, behavior, and culture. In the coming years, the integral value chain of IT Infra must also be adapted to the changing environment in conjunction with other JIVC departments and users at the various Defence units. The management organization will be strengthened and brought to a higher level of maturity.

Changes in business operations and IT systems supporting processes cannot be ruled out. In addition to these changes, it is and remains important to guarantee the current service provision at the required level: the shop remains open during the renovation and must operate at at least the current quality level! Requirements eCF Profile: Business Information Manager Reference Area: E.07 Management of changes in business processes This assignment is based on the European e-Competence Framework (e-CF). This is a European standard for describing IT competencies and the associated level of responsibility.

The eCF profile indicates which competencies and at what level (e-1 to e-5) are expected from the candidate. We expect candidates to clearly demonstrate in their CV that they possess these competencies. This can be done by describing for each relevant assignment or position: the role the candidate fulfilled, the tasks and responsibilities involved, and the extent to which they align with the requested eCF competencies and level. CVs in which the requested eCF competencies are not demonstrably present cannot be fully assessed for suitability.

Candidate has at least 3 years of demonstrable work experience with the chosen eCF profile similar role. Generic description of competence area and levels Assesses the implications of new digital solutions. Defines requirements and quantifies business benefits. Manages the deployment of change, considering structural and cultural issues. Maintains the continuity of business processes and processes throughout the change, monitors the impact, takes the necessary corrective measures, and refines the approach.

Summary task and mission Proposes, plans, and manages the functional development of the information system (IS) focused on user needs. Aligns the information system with the business strategy within their domain. Ensures continuous improvement, considering user requirements, service quality, and budgetary constraints. Tasks

• Manage the development of information and communication technology focused on user needs
• Prepare for changes in the information system influenced by technological updates or user needs
• Formalize, consolidate, and manage the development of the IS configuration
• Evaluate the relevance of information systems for users
• Connect the user community and the IS infrastructure
• Translate user requirements into functional specifications Requirements/Wishes Candidate has experience working in dynamic environments where strategic goals and priorities can shift rapidly and preferably has demonstrable work experience in a large organization (> 10,000 FTE) in directing IT issues, e.g., from an IT governance role (project manager, service manager, solution manager, business development manager) or a management role that directs IT directors. Candidate has demonstrable work experience in a large organization (> 10,000 FTE) with change management (implementing organizational changes, implementing new working methods, vision development, creating support, reorganizations) from a role as transition manager, change manager, or integral management responsibility for a reorganization and possesses broad knowledge of and work experience in an organization with a social objective. The candidate has at least 7 years of experience coaching, guiding, and developing IT employees, demonstrable through experience in IT management positions. The candidate has at least 5 years of experience designing and implementing changes in and to organizations, organizational structures, processes, and staffing, demonstrable through experience in transition projects where organizational units have been reorganized or entirely newly established. This experience was gained as a responsible manager for that reorganization or as a transition manager who carried out the reorganization. The candidate has at least 3 years of experience leading highly educated IT/ICT professionals, demonstrable through experience in line management positions and at least 5 years of experience with administrative issues within government and business organizations, demonstrable through experience in line management positions or administrative positions within or for government and business organizations. To fill this role effectively, the candidate must have a WO (higher professional education) work and thinking level, demonstrable through a relevant education (e.g., business administration, public administration, management) or through demonstrable experience at WO level, knowledge and experience with Cybersecurity, and experience with setting up quality systems and KPIs. Candidate has at least 3 years of recent relevant experience in these areas within the Ministry of Defence. Candidate preferably has more than demonstrable work experience with the requested function within the eCF profile and job description. Additional Information Hybrid working: The frequency is an estimate, provided the work allows. Arrangements regarding working from home are always made in consultation with the requester. Frequency of days working from home: 2 On-call duties: No

Project details

• Start: 2026-12-31T23:00:00
• Location: Utrecht, NL
• Languages: Dutch