MS Dynamics CRM 365 Field Service Expert

Responsibilities

Profile

• Analysis of existing service, maintenance, and deployment planning processes in an international environment
• Conception and technical design of solutions in Microsoft Dynamics 365 Field Service, including technical architecture concepts and target states
• Creation of technical concepts for deployment planning, resource management, and work order management
• Configuration and optimization of scheduling, dispatching, and resource planning functions, including Resource Scheduling Optimization (RSO)
• Conception of data-driven service processes and predictive analytics approaches
• Creation of technical specifications for integrations with ERP, CRM, and other third-party systems, as well as analysis of technical dependencies and solution options
• Conducting architecture, design, and concept reviews, as well as defining technical standards and guidelines for the global system landscape
• Performing error analysis, technical support for testing activities, and quality assurance
• Coordination of technical requirements with international stakeholders, as well as creation of technical documentation and architecture documents
• Identification and implementation of optimization potentials in the areas of automation, data quality, and service efficiency
• Profound experience with Microsoft Dynamics 365 Field Service and in the conception and implementation of corresponding solutions
• Profound knowledge in service management, deployment planning, and resource control
• Experience with Connected Field Service and Resource Scheduling Optimization (RSO)
• Good knowledge of the Microsoft Power Platform (Power Apps, Power Automate) and Microsoft Dataverse
• Experience in system integration and interface conception, as well as with Microsoft/Azure-based integration and automation solutions
• Experience in the environment of complex CRM and ERP system landscapes
• Knowledge in predictive analytics and data-driven service processes
• Experience in international project environments as well as global rollout and transformation projects

Project details

• Start: sofort
• Remote: remote
• Location: Remote, Baden-Württemberg, DE, DE
• Languages: German

Source notes

• Remote possibility