Required skills
Languages: German · English
Job description
Provide IT support by handling user tickets, resolving basic issues, and escalating complex problems. This role involves setting up hardware, managing user accounts, installing software, and configuring devices.
Project overview
Your activities
The profile sought
Language requirements
- Accept error reports from users via email or phone
- Record IT problems in the system and create a ticket
- Solve simple errors directly (e.g., reset passwords)
- Forward complex problems to IT specialists
- Set up and connect hardware such as PCs, laptops, and telephones
- Create new accounts for employees and assign rights
- Install software and updates on computers
- Set up printers and connect network drives
- Configure smartphones and tablets for company use
- Fix errors in standard programs such as Outlook or Word
- Report the current status of IT problems back to users
- Support experience
- ServiceNow experience
- German: Fluent
- English: Advanced knowledge
Project details
- Start: asap
- Duration: 4-6 Wochen
- Remote: onsite
- Location: Ratingen, Nordrhein-Westfalen, DE, DE
- Languages: German, English
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