Operational Manager Microsoft 365 – Junior/Medior | DICTU (Replacement!)

Project overview

PLEASE NOTE: This assignment is not available for direct freelance engagement. Engagement is only possible through a secondment agency/supplier or via a payroll/employment arrangement. The activities will be carried out under the direction and supervision of a public executive organization, therefore independent engagement is not permitted. Offering suppliers must be able to be included in the chain. For this, WAADI registration and a G-account are required.

Candidates who wish to participate as independent entrepreneurs can only be proposed when they are engaged through an authorized secondment agency or employment arrangement.

Assignment Description

For DICTU, we are looking for an Operational Manager Microsoft 365 at a junior/medior level. Together with the team, the candidate is responsible for resolving incidents and problems within the Microsoft 365 environment. This includes Microsoft Teams, Microsoft Exchange Online, Microsoft Outlook, Microsoft OneDrive, SharePoint, and Microsoft Entra ID, among others. The activities consist of resolving and registering incidents in TopDesk, maintaining customer contact, picking up tasks according to the Agile methodology, and creating and maintaining technical and functional documentation and work instructions.

Furthermore, the candidate coordinates activities with other involved teams and contributes to the continuity and reliability of the Microsoft 365 service. Performing on-call duties is part of the assignment.

Background of the assignment

The Collaboration Services team within DICTU is responsible for the Microsoft 365 environment used by approximately 25,000 employees of the Ministry of Economic Affairs, the Ministry of Agriculture, Nature and Food Quality, and the underlying services and agencies. In addition to regular management, the team is involved in the development of a sovereign and open-source digital workplace. Solutions such as Nextcloud Files, Nextcloud Talk, and Open-Xchange are being considered. Interest in and experience with these technologies are highly desirable.

DICTU is explicitly looking for a junior/medior administrator with at least two years of relevant work experience. This has been confirmed in the Note of Explanation. The previous mention of a senior administrator in the original request was incorrect.

Requirements

Wishes

Competencies

Motivation and Commitment – Important

For this assignment, we are looking for a candidate who not only technically fits but also consciously and motivatedly chooses DICTU. Commitment, reliability, and continuity are essential here. We would like to receive a short, personal motivation in which the candidate explains why they specifically want to work at DICTU, what appeals to them about the assignment, and how it aligns with their professional ambitions. Furthermore, it is important to us that the candidate intends to commit to the full assignment period and is actually available.

Important: We are not looking for a candidate who is solely seeking their next assignment, but someone who is genuinely interested in the content, the organization, and the long-term collaboration. The motivation must come from the candidate themselves and concretely substantiate why this specific assignment at DICTU aligns with his or her expectations and ambitions.

Additional Information

An submitted CV must include the candidate's full name and address, date of birth, telephone number, and email address. Work situation: Secondment is not allowed. Exclusivity is required upon acceptance of an invitation for an intake up to 4 days after the intake date.

• The candidate has demonstrably worked as a Microsoft 365 administrator within an enterprise environment for the past two years, gaining experience with Microsoft Exchange, Microsoft OneDrive, SharePoint, Microsoft Teams, and Microsoft Entra ID.
• Additionally, the candidate has demonstrably provided user support for Microsoft Teams, Microsoft OneDrive, and Microsoft Outlook for the past two years. Both requirements are knockout criteria and must be clearly demonstrable in the CV under work experience.
• The candidate can demonstrate HBO (higher professional education) work and thinking level based on education or certification.
• The candidate preferably possesses a current Microsoft Expert certification, specifically MS-102 or an equivalent certification. This certification must not be expired.
• Furthermore, the candidate preferably has at least five years of demonstrable experience in providing technical user support within an IT department.
• Experience with Nextcloud, Open-Xchange, TopDesk, and managing Microsoft 365 within a large enterprise environment is an additional advantage.
• Analytical ability and problem-solving skills.
• Customer focus and service-oriented attitude.
• Good oral and written communication skills.
• Collaboration within multidisciplinary teams.
• Organizational awareness and understanding of administrative relationships.
• Independence and sense of responsibility.
• Accuracy in registering and handling incidents.
• Proactive attitude and willingness to take initiative.
• Eagerness to learn and willingness to further develop technical knowledge.
• Flexibility and stress resistance during incidents and on-call duties.

Project details

• Start: 2026-11-08T23:00:00
• Location: Den Haag Zuid-Holland, NL
• Languages: Dutch