Periodic Replacement Jarnac

Project overview

Scrupulously respects the client's work instructions and procedures.

treating incidents and requests in accordance with SLAs.

Contacts end-users, especially in case of very negative feedback, to permanently resolve the encountered problems and prevent such cases from happening again in the future.

• Updates the attendance sheet weekly, which will be published on SharePoint.
• Participates in periodic meetings with the client's management if necessary.
• Correctly uses the project ticket management system (SNOW or Gepard depending on the queue assignment),
• Prioritizes VIP and high-priority cases flagged by the client's management.
• Collaborates with client teams to resolve local incidents.
• Provides remote assistance to users, if necessary.
• Provides new joiners with their equipment (computer, mobile phone, tablet, etc.), correctly installed and configured according to Campari standards.
• Assists clients in installing, configuring, and daily use of computers, peripherals, software, tablets, smartphones, and other electronic devices, in compliance with established standards and guidelines.
• Tests hardware and software and performs troubleshooting in case of errors.
• Supports client teams remotely, when on-site servers or network equipment require on-site intervention.
• Provides support for local meeting/conference rooms, updating a weekly report published on SharePoint indicating the status of local meeting rooms.
• Tracks spare parts in stock, updating a weekly report published on SharePoint.

Requirements

• Level 2 engineer with experience in IT user support
• Minimum B2 level English (written and oral)
• Fluency in the local language: French
• Flexibility / availability
• Driving license (mandatory)
• Owns a car
• Able to work from 8 a.m. to 6 p.m.

Project details

• Start: ASAP
• Duration: 12 mois (renouvelables)
• Location: 16000 ANGOULÊME, FR
• Languages: French