Required skills
- Service Delivery Management
- IT Project Management
- IT Program Management
- Client Relationship Management
- ITIL
- Agile Methodologies
- Project Governance
- Reporting
- Risk Management
- Problem Management
- Escalation Management
- Stakeholder Management
Languages: French
Job description
Experienced Service Delivery Manager / Engagement Manager sought for a digital application project, requiring 8-10 years of experience in IT service management and client relations.
Project overview
Context: As part of managing a digital application, the client is looking for an experienced Service Delivery Manager / Engagement Manager with 8 to 10 years of experience.
This application allows Business teams to have reporting related to the use of images, photographs, intellectual property (IP) rights, and other digital assets in the client's campaigns.
The consultant will be responsible for the overall management of the service, the quality of the service provided, stakeholder relations, and compliance with operational and contractual commitments.
Main Missions
Manage the end-to-end service delivery and ensure user and client satisfaction.
Monitor the operational performance of the application and the quality of the service delivered.
Organize and lead governance bodies and follow-up meetings.
Implement and ensure the production of governance and performance reporting.
Track key performance indicators (KPIs) and ensure the achievement of set objectives.
Identify, anticipate, and manage risks, incidents, problems, and escalations.
Coordinate delivery teams spread across multiple geographical areas.
Manage continuous improvement plans to optimize service quality and efficiency.
Ensure compliance with contractual commitments and operational requirements.
Manage resources and financial follow-up of the service.
Required Skills
8 to 10 years of experience in Service Delivery Management or IT project/program management.
Proficiency in IT service management and client relationship management.
Good knowledge of the ITIL framework.
Experience with Agile methodologies.
Proficiency in project governance and reporting.
Skills in risk, problem, and escalation management.
Ability to manage and unite multiple stakeholders.
Experience in coordinating international or multi-site teams.
Skills in financial management and resource planning.
Appreciated Skills
Experience in managing digital applications for Business teams.
Knowledge of issues related to Digital Assets, images, and intellectual property (IP) rights.
Experience in international and multi-site environments.
Experience in continuous improvement and optimization of IT service performance.
Project details
- Start: 15/11/2026
- Duration: 5 mois
- Remote: hybrid
- Location: Saint-Ouen-sur-Seine, Île-de-France, FR
- Languages: French
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