Quality Assurance Engineer with User Support Responsibility | 100% Remote

Project overview

Currently, I am looking for a Quality Assurance Engineer with User Support Responsibility (m/f/d) for my client.

Responsibilities

Quality Assurance (Focus of the role)

User Support

Especially Important

Who we are not looking for

Please send me your current profile including your hourly rate expectation by email.

If your expertise lies in a different direction, I would also be pleased to receive your message so that we can identify suitable project opportunities together.

• Participation in the definition and further development of test strategies for manual and automated tests
• Planning, execution, and documentation of UI, end-to-end, regression, and performance tests
• Creation, maintenance, and optimization of test cases and test automations
• Analysis of requirements regarding their testability
• Identification, analysis, and reproduction of software defects
• Creation of meaningful bug reports for the development teams
• Close collaboration with Product Owners, UX/UI experts, and other project stakeholders
• Support in the further development of quality standards, test processes, and quality metrics
• Maintenance of relevant system and test documentation
• Central point of contact for user inquiries and support tickets
• Independent analysis, categorization, and prioritization of incoming support cases
• Processing and follow-up of user inquiries until resolution
• Assessment of business impact and urgency of reported incidents
• Coordination and escalation of complex issues to the responsible departments
• Proactive communication with users throughout the entire processing period
• Analysis of recurring support cases to identify optimization potential
• Continuous knowledge building about the application to competently support users
• Willingness and motivation to immerse oneself deeply in a complex application
• Enjoyment of the combination of software quality assurance and direct user support
• Empathetic and professional interaction with users
• Ability to analyze problems structurally and communicate them understandably
• Self-directed work and high service and solution orientation
• Pure User Support Specialists
• Service Desk or Helpdesk profiles without sound QA experience
• Candidates with a predominant support focus and only initial QA knowledge
• QA Engineers who do not want to take on user support tasks
• Candidates who do not wish for direct interaction with users
• Individuals who are not willing to delve deeply into a complex application

Project details

ASAP

6 months with option for extension

Utilization: 5 days/week

100% Remote

Project Language: English

Important

We are explicitly looking for an experienced Quality Assurance Engineer who, in addition to their QA activities, will also take responsibility for user support. The focus of the position is clearly on software quality assurance. At the same time, the person is expected to act as a central point of contact for user inquiries, process support tickets, and become intensively familiar with a technically and functionally demanding application.

We are explicitly not looking for a User Support Specialist with QA knowledge, but rather a QA Engineer who is willing to take on user support in addition.

Must-Haves

Nice-to-Haves

• Several years of practical professional experience as a Quality Assurance Engineer
• Sound experience in planning, executing, and optimizing manual and automated software tests
• Experience with test automation frameworks such as Cypress, Playwright, and/or Selenium
• Experience in testing web and mobile applications
• Experience in analyzing, reproducing, and documenting software defects
• Experience with agile development methodologies and sprint-based software projects
• Ability to assess requirements for testability and derive appropriate test cases
• Willingness to take an active role in user support in addition to the QA focus
• Strong interest and high motivation to delve deeply into a complex application
• Ability to communicate technical and functional issues understandably to users
• Independent working style as well as confident prioritization and assessment of inquiries and incidents
• Fluent German and English skills, both written and spoken
• ISTQB Foundation Certification
• Experience with Azure Test Plans
• Knowledge of Angular
• Knowledge of .NET Core
• Experience with CI/CD processes
• Experience with Application Support or Incident Management processes
• Start: ab sofort
• Duration: 6 Monate
• Remote: remote
• Location: Berlin, Deutschland, DE
• Languages: German