Quality Officer & Functional Administrator Service

Project overview

You are the first point of contact for questions about service provision and the applications used within the team. Together with your colleagues, you are responsible for the service provision and products of Civil Affairs and the KCC, and for providing information. You answer questions, give advice, and support your colleagues.

You play an important role in the digitalization and automation within the function. You also collaborate with the OWO municipalities.

What will you do?

The municipality of Weststellingwerf is involved in the entire local community: from waste bins to swimming pools and from home help to cycle paths. As a result, many different people with diverse educations and expertise work there. You work there *with* people *for* people and can truly make a difference.

The municipality likes to incorporate the wishes, needs, and possibilities of the residents of its 26 villages into its plans, provided they fit within the laws and regulations. This is complex, interesting, and carries responsibilities. The municipality of Weststellingwerf also collaborates with the OWO municipalities in this regard.

• You will functionally manage various applications within the public domain and ensure they are used effectively.
• You are the point of contact for users and collaborate with colleagues from Public Affairs, Operations, and the municipal yard.
• You will make the team's activities transparent through reports from various systems and translate information from applications into management reports.
• You will make work processes clear for employees.
• You will advise on improvements and, together with the senior and/or manager and the Service Delivery Program Manager, develop plans to improve service delivery to residents.
• You will ensure that improvement actions are carried out.
• During elections, you will be responsible for the applications for training polling station staff and for the election process itself, including StembureauSucces and Procura.
• You will attach a CV of a maximum of 3 A4 pages.
• Minimum of three years of experience as an application administrator for public affairs and as a quality officer for public affairs. Describe assignments/projects concretely (no abstract terms) in your explanation, demonstrating that you meet this minimum three-year requirement. Please specifically name the organization(s).
• Relevant HBO+ education. Name the educational institution, location, specialization, and graduation year.
• External party demonstrably has completed education in Public Administration, Government Management, or ICT. External party has completed the requested education. External party is currently pursuing the requested education. External party has not completed the requested education.
• External party possesses 3 years of recent demonstrable experience in supporting and advising on the quality of service delivery and translating this into the setup of applications and processes. External party has demonstrable experience in the described field. External party has 2 to 3 years of demonstrable experience in the described field. External party has no demonstrable experience in the described field.
• External party has 3 years of demonstrable experience within a municipal organization and/or KCC. External party has demonstrable experience as described. External party has 1 to 2 years of demonstrable experience as described. External party has no demonstrable experience as described.
• External party has at least 2 years of demonstrable experience with I-burgerzaken and JCC. External party has demonstrable experience as described. External party has one year of demonstrable experience as described. External party has no demonstrable experience as described.

Project details

• Start: Zo snel mogelijk
• Duration: Verlenging: Onbekend
• Location: Wolvega, NL
• Languages: Dutch