Quality Officer & Functional Administrator Services

Project overview

As a quality officer and functional administrator, you will support the Services team of the municipality with questions and improvement of service delivery.

Profile of the suited interim professional:

• Answering questions about service delivery and the applications used
• Performing functional administration on applications within the public domain
• Advising on and monitoring the quality of service delivery to residents
• Identifying and pursuing digitization and automation initiatives
• Translating data from systems into management reports
• Drawing up improvement plans together with senior colleagues and the Services Program Manager
• Monitoring the execution of improvement actions
• Managing applications for the training of polling station staff and the election process during elections
• Relevant completed HBO (University of Applied Sciences) education, for example in Public Administration, Government Management, or ICT
• Minimum of 3 years of experience with support and advice on the quality of service delivery
• Experience with PowerBI and the use of AI
• Knowledge of i-Burgerzaken and JCC, supplemented with practical experience thereof
• Knowledge of municipal work processes
• Flexible, service-oriented, and digitally skilled attitude

Project details

• Start: flexible
• Duration: 4 months
• Location: Wolvega, Groningen, Friesland, Drenthe, NL
• Languages: Dutch