Customer Service Representative Energy Supply

Project overview

Your Responsibilities

Your Benefits with Us

• Processing written customer concerns in second-level support while adhering to defined service levels
• Analysis and clarification of complex billing and customer processes
• Processing billing-related issues in ERP systems and executing data corrections
• Creation of qualified customer correspondence, statements, and complaint responses
• Processing of customer retention and win-back activities
• Maintenance and updating of customer-related information in CRM, ticket, and workflow systems
• Documentation of processing statuses and decisions
• Opportunities for professional and personal development
• You can contribute your own ideas and actively shape things with us
• Networking and simply having fun at team events, Christmas parties, or summer festivals
• Subsidy for computer workstation glasses
• Guaranteed and constant workload throughout the entire project period
• Company pension scheme

Requirements

• Completed commercial apprenticeship or a comparable qualification
• Several years of professional experience in customer service at an energy supply company
• Practical experience in processing written second-level processes
• Sound knowledge of energy industry market processes, such as GPKE, WiM, or grid usage
• Confident use of ERP systems, CRM, ticket, and workflow solutions, as well as Microsoft Office applications, especially Outlook, Teams, Excel, Word, and PowerPoint
• Strong customer orientation and excellent communication skills

Project details

• Start: ab sofort
• Remote: hybrid
• Location: Gelnhausen, Deutschland, DE
• Languages: German