Salesforce Expert Enablement

Project overview

The engagement involves a workload of 3-4 days per week (negotiable) and occasional on-site appointments by arrangement.

• Conception and execution of Salesforce training and train-the-trainer formats, including creation of training materials.
• Setup and optimization of support, escalation, and SLA processes (1st
• 3rd Level).
• Coordination with IT service providers and moderation of handovers and workshops.
• Consulting and coaching on Salesforce operations, incident/change management, and marketing, sales, commerce, and MuleSoft processes.
• Creation of runbooks, SOPs, and recommendations for sustainable operations.

Requirements

• Sound Salesforce knowledge (Sales Cloud, Commerce, Marketing Modules/Automation).
• Experience in setting up support and operations processes (1st-3rd Level) and Service Management
• Experience with MuleSoft integrations, especially operational aspects
• Strong training and moderation skills and experience with multi-site rollouts
• Very good German or English skills

Nice to have

Environment:

Salesforce | Salesforce Consultant | Salesforce Enablement | Sales Cloud | Commerce Cloud | Marketing Cloud | Marketing Automation | MuleSoft | Salesforce Support I Train-the-Trainer | Salesforce Training

• Experience working with large service providers
• References from comparable enablement projects

Project details

• Start: Dezember/Januar
• Duration: 12 Monate +
• Location: remote/Erlangen, DE
• Languages: German