SAP ERP Service Management & Stabilization Consultant (m/w/d)

Project overview

SAP ERP Service Management & Stabilization Consultant (m/w/d)

A new global SAP S/4 platform was implemented and rolled out to all European countries in October 2025 and to the US in April 2026. Currently, the deployment in Japan is in progress.

For the stabilization and optimization of the global ERP service landscape, we are seeking an experienced external consultant for a temporary project assignment of six months.

You will collaborate as a consultant with the Global ERP Service Manager, AMS providers, business stakeholders, and internal IT teams to deliver defined service stabilization activities and establish sustainable service management practices within the project scope.

Responsibilities

Service Management & Service Performance

Incident & Problem Management

Governance & Change Coordination

Expected Deliverables

• Coordinate defined activities related to global ERP services and service delivery within the scope of the service stabilization project
• Analyze service performance KPIs and provide project-specific performance reports
• Assess SLA compliance and identify improvement opportunities
• Prepare and facilitate service review meetings with internal stakeholders and AMS partners as part of the service stabilization activities
• Create management reporting, dashboards, and decision-support materials
• Increase transparency regarding service quality, issue trends, and operational risks
• Coordinate on major incidents, critical escalations, and the tracking of identified stabilization measures
• Conduct incident review activities and document resulting actions
• Conduct root cause analyses and contribute to defined problem management initiatives
• Identify and recommend measures to improve service stability and reduce recurring incidents
• Coordinate defined global ERP-related changes within the scope of the service stabilization project
• Assess adherence to established governance, approval, and compliance processes
• Facilitate project-related communication between business stakeholders, process owners, AMS suppliers, and IT teams
• Assess operational governance and service management procedures and develop improvement recommendations
• During the assignment, the contractor is expected to deliver:
• Structured KPI and SLA reporting framework
• Regular service review packages and management reports
• Improved transparency of service performance and operational risks
• Documented action tracking for incidents, problems, and service improvements
• Recommendations and implementation guidance for service stabilization measures
• Optimized governance and stakeholder communication processes
• Knowledge transfer and handover documentation at project completion

Requirements

Professional Experience

Personal Competencies

• Several years of experience in IT Service Management, preferably within SAP or ERP environments
• Strong understanding of ITIL processes
• Hands-on experience working with ServiceNow
• Experience managing external service providers and AMS organizations
• Fluent English communication skills (written and spoken)
• Strong stakeholder management and communication skills
• Ability to work independently with minimal supervision
• Analytical and structured approach to problem solving
• Experience operating in global and multicultural environments
• Ability to drive topics to closure and manage multiple priorities simultaneously

Project details

Asap

6 months

4-5 days/week

100% remote

• Start: ab sofort
• Duration: 6 Monate
• Remote: remote
• Location: Deutschland, DE
• Languages: English