Required skills
- SAP Support
- SAP ECC
- SAP S/4HANA
- SAP FI/CO
- SAP MM-SD
- Incident Management
- Problem Management
- Functional Analysis
- Technical Analysis
- ITSM
- IDocs
- SAP PI/PO
Languages: French
Job description
We are looking for an SAP Support Consultant L1/L2 to join an international digital division, responsible for managing and optimizing SAP and Corporate applications. The role involves ensuring operational reliability, diagnosing and resolving incidents, and contributing to continuous improvement.
Project overview
We are looking for an SAP Support Consultant L1/L2 to support a major international digital division in the management and optimization of its SAP and Corporate applications. You will work in a stimulating environment dedicated to the operational reliability of systems and the continuous improvement of user experience.
Role and missions:
Technical environment:
Conditions:
- Ensure the operational maintenance, reliability, and continuous improvement of SAP and Corporate applications (finance, purchasing, HR…)
- Take charge of, diagnose, and resolve SAP support incidents and requests of level 1 / 2 (functional and technical analysis, correction or workaround, communication with users), in compliance with SLAs
- Analyze root causes (RCA) of major incidents and write associated post-mortems and action plans
- Monitor and supervise critical processes (batch jobs, interfaces, IDocs, accounting closings, inter-application flows) and implement proactive alerts and monitoring
- Contribute to evolutions and production deployments (configuration, testing, transports, updates), in coordination with project and run teams
- Participate in SAP & Corporate on-call duties according to schedule
- Produce and update operational documentation: runbooks, support procedures, knowledge base, flow mapping
- Generate reliability and activity monitoring indicators (incidents, resolution times, recurrences, technical debt)
- Contribute to the reliability of SAP & Corporate run and the reduction of recurring incidents
- Improve the observability of critical processes (finance, billing, purchasing) and support regulatory changes (electronic invoicing)
- Participate in the industrialization of support (ITSM, knowledge base, automation of recurring tasks)
- SAP ECC and/or S/4HANA, FI/CO, MM-SD modules
- SAP monitoring tools (ST22, SM21, SM37, SM12, SM50/SM66, SLG1, ST03N)
- IDoc interfaces, RFC, web services, SAP PI/PO or Integration Suite middleware
- ITSM tools (Freshservice)
- Long-term mission (36 months)
- Location: Villeneuve-d’Ascq (59)
- Remote work: 2 days/week, presence on site 3 days/week
- Planned start date: 15/11/2026
- Daily rate: €425
Project details
- Start: flexible
- Remote: hybrid
- Location: Villeneuve-d'Ascq, France, FR
- Languages: French
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