Required skills
- ITIL
- IT Service Management
- Service Management
- Outsourcing
- Provider Management
- Governance
- SLA Management
- KPI Reporting
- Transition Management
- Quality Management
- Knowledge Management
- Change Management
Nice to have:Network Projects
Languages: German
Job description
Seeking a Senior Consultant to manage the transition of IT outsourcing from an existing to a new provider, focusing on establishing a collaborative operating model and governance structures.
Project overview
For our client, we are looking for a Senior Consultant for Second-Generation Outsourcing in Quality & IT Service Management.
Responsibilities
- Professional and methodological support of the transition within the scope of a second-generation outsourcing from the existing to the new IT service provider
- Conception and establishment of a viable cooperation and operating model between customer and provider
- Design and further development of governance structures, roles, responsibilities, and decision-making and escalation paths at the operational, tactical, and strategic levels
- Conception and coordination of suitable methods and procedures for provider management, quality assurance, and handling of risks and critical situations
- Conception and implementation of SLA and KPI reporting structures
- Establishment of governance processes at the operational and strategic (top management) level
- Establishment of methods and necessary structures for effective provider management
- Implementation and optimization of ITIL processes (Incident, Request, Change, Problem & Knowledge Management)
- Adaptation of the internal IT shop for service requests (hardware, software, infrastructure)
Requirements
Framework:
We look forward to receiving your detailed CV stating your exact availability and daily rate.
- Several years of experience in the implementation of ITIL-based service management processes
- Experience in consulting and supporting complex IT outsourcing and provider transition projects, ideally in the context of second-generation outsourcing
- Profound knowledge in IT Service Management and in the application of ITIL-based service management processes
- Profound knowledge in the conception of SLA/KPI reporting and governance structures
- Experience in the transformation of medium-sized to enterprise-compliant IT structures
- Strong enablement & knowledge management competencies for internal stakeholders
- Ideally, explicit experience in Quality & Service Management in network projects
- Start: from November 2026
- Duration: 6 months
- Utilization: 3-4 days / week
- Location: Remote + willingness to travel for projects
Project details
- Start: 2026-11
- Duration: 6 Monate
- Remote: hybrid
- Location: Duderstadt, Deutschland, DE
- Languages: German
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on FreelancerMap DE