Senior Knowledge Management Consultant – IT Transformation (M/F)

Project overview

Our client is looking for a Senior Knowledge Management Consultant (M/F) for a freelance mission.

Within an IT department engaged in transforming its IT services, the mission consists of structuring and launching a Knowledge Management approach to improve the management, reliability, accessibility, and governance of knowledge.

Project details

Conduct a diagnosis of existing knowledge sources, uses, and tools, and identify critical knowledge.

Define the Knowledge Management policy, its scope, and its governance principles.

Design the target operating model: roles and responsibilities, taxonomy, documentary standards, and content lifecycle.

Define the rules for knowledge quality, validation, publication, and updating.

Contribute to the framing of needs and tooling recommendations, in conjunction with ITSM and collaborative tools.

Deploy a pilot on a targeted scope, structure priority content, and implement the first monitoring indicators.

Lead awareness workshops and support the adoption of the approach by technical teams.

Prepare the generalization of the system, ensure skills transfer, and present recommendations to management bodies.

Deliverables:

Framing note, knowledge mapping, and existing diagnosis.

Knowledge Management policy, governance model, and RACI matrix.

Taxonomy, documentary standards, and content lifecycle management process.

Tooling orientation and selection criteria.

Pilot content published, monitoring indicators, and pilot assessment.

Generalization roadmap, contribution guide, facilitation kit, and continuous improvement plan.

Final mission assessment.

Priority selection criteria

Minimum 7 to 10 years of experience in designing and launching Knowledge Management initiatives within an IT department or a large organization.

Proven experience in defining and implementing IT knowledge governance (roles, processes, indicators).

Mastery of ITIL 4, particularly Knowledge Management, Service Desk, Incident, and Change Management practices.

Change management experience with technical teams, including workshop facilitation and awareness.

Experience presenting and validating recommendations to management bodies (Executive Committee).

Proficiency with knowledge management platforms: Confluence, SharePoint, ServiceNow Knowledge Management, or equivalents.

Information structuring: taxonomy, metadata, and content models.

Document lifecycle management.

Alignment of Knowledge Management solutions with ITSM and collaborative tools.

Knowledge of IT compliance and resilience issues: DORA, internal control, and continuity.

Microsoft Office: PowerPoint and Excel.

Basic knowledge of generative AI applied to knowledge management (semantic search, assistants) is a plus.

• Start: flexible
• Remote: hybrid
• Location: Lille, France, FR
• Rate: 88-88 EUR/h
• Languages: French