Senior LEAN IT Infrastructure Consultant (m/w/d)

Project overview

Senior LEAN IT Infrastructure Consultant (M/W/D)

Task:

Qualification:

Framedetails:

• Agree priority services, process scope, baselines, and measurable success criteria with management at the start of the engagement
• Assess the maturity of existing processes, service descriptions, operational handbooks, ownership, and governance
• Define, simplify, standardize, and implement processes for prioritized core IT infrastructure services
• Identify and eliminate waste, bottlenecks, duplication, delays, rework, and unnecessary handovers
• Create and standardize service descriptions covering scope, ownership, responsibilities, dependencies, support model, service levels, and key controls
• Create practical operational handbooks covering daily operations, monitoring, maintenance, handovers, escalation, recovery, and recurring operational activities
• Establish clear end-to-end ownership, responsibilities, interfaces, decision rights, and escalation paths
• Improve interfaces, dependencies, and handovers between IT Infrastructure and relevant stakeholder departments
• Improve operational readiness, monitoring, incident follow-up, problem management, and root-cause analysis
• Create practical process documentation, workflows, templates, KPIs, and Standard Work
• Introduce innovative approaches that deliver measurable operational and business value
• Facilitate cross-functional workshops and guide stakeholders from process design through implementation and adoption
• Establish governance and review mechanisms to ensure that processes and documentation remain current
• Coach internal teams and progressively transfer responsibility for maintaining and improving the established processes
• Senior experience in LEAN transformation and process optimization
• Practical expertise in selecting and applying appropriate LEAN methods, including Value Stream Mapping, SIPOC, Gemba, Kaizen, PDCA/DMAIC, root-cause analysis, Standard Work, and Visual Management
• Good understanding of IT infrastructure operations and related end-to-end processes
• Proven hands-on experience creating and implementing IT infrastructure processes, service descriptions, operational handbooks, and related governance
• Experience with service ownership, operational handovers, monitoring, incident and problem management, operational readiness, and documentation
• Ability to establish structure in environments where processes, documentation, ownership, and internal process-management capabilities are not yet sufficiently mature
• Hands-on and implementation-focused working style, with a proven ability to sustain improvements beyond the recommendation stage
• Experience working effectively in complex matrix organizations
• Ability to improve processes without compromising service stability, security, compliance, or operational resilience
• Confidence and resilience when challenging established practices and managing resistance
• Excellent communication and facilitation skills, with the ability to influence senior, technical, and non-technical stakeholders
• Strong coaching and knowledge-transfer capabilities
• Fluent business English, both written and spoken
• LEAN Six Sigma Black Belt, comparable advanced qualification, or equivalent practical experience
• German language skills are an advantage
• Strong and hands-on personality: Speaks openly and directly, stands their ground with senior stakeholders, and pushes decisions and process improvements forward with determination, while remaining approachable, professional, and collaborative.

Project details

01.02.2027

11 month

5 days / week

• Start: 2027-02-01T00:00:00Z
• Duration: 11 months
• Remote: remote
• Location: DE
• Languages: English