Senior Pension Administrator

Project overview

Senior Pensions Administrator (Complaints & Complex Casework)

Remote (UK) Occasional travel to Redhill | 6-Month Contract | Inside IR35 - Global Insurance Client

Our global insurance client is seeking an experienced Senior Pensions Administrator to join their pensions administration team on an initial 6-month contract.

Key Responsibilities

Required Experience

If you're an experienced pensions professional with strong technical knowledge and a background in complex casework or complaints handling, please apply now!

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.

• Process and manage complex pension administration cases across areas such as Retirements, Transfers, Deaths and member enquiries.
• Investigate and resolve complex pension complaints, including reviewing investment losses and ensuring fair member outcomes.
• Review and quality-check calculations, correspondence, and casework completed by junior colleagues.
• Act as a key escalation point for technical queries, non-standard cases, and complaint investigations.
• Apply pension legislation, regulations, and scheme rules to ensure accurate and compliant administration.
• Support team workload management and assist the Team Leader in delivering service levels and performance targets.
• Coach and mentor less experienced team members, providing guidance and technical support.
• Proven experience within an occupational pensions administration environment.
• Strong Defined Benefit (DB) and/or Defined Contribution (DC) pensions administration experience.
• Hands-on experience administering pension events including Retirements, Transfers, and Deaths.
• Strong understanding of UK pensions legislation and regulatory requirements.
• Experience completing and reviewing manual pension calculations.
• Previous involvement in handling complex member complaints or escalated casework.
• Excellent attention to detail and ability to review the work of others to a high standard.
• Ability to manage a high-volume workload effectively.
• Proficient in Microsoft Excel and Word.
• Experience coaching, mentoring, or supporting junior team members.

Project details

• Start: flexible
• Location: Redhill, Surrey, GB