Senior Project Manager ServiceNow & AI

Project overview

We are looking for an experienced Senior Project Manager (m/f/d) for a strategic transformation program in the area of ServiceNow and Artificial Intelligence at an established industrial company.

In this role, you will be responsible for the professional management and orchestration of various ServiceNow and AI initiatives. You will drive the further development of central ITSM processes according to best practice approaches and consistently utilize the standard functionalities of the platform.

Responsibilities

We expect very good ServiceNow knowledge, sound practical experience, and a pronounced hands-on mentality. Knowledge in the AI environment and the current state of the art are required. Ideally, you bring experience with AI-supported development tools and coding skills.

Knowledge in agile project management is expressly desired. You will orient yourself towards best practices and ServiceNow standards, with a clear focus on standard solutions rather than unnecessary custom developments. A deep understanding of out-of-the-box functionalities of ServiceNow is important.

This position offers the opportunity to actively shape a future-oriented transformation program and contribute your expertise in an innovative environment.

• Examination and implementation of AI measures
• Further development of Configuration Management and the CMDB with AI support
• Optimization of request processes through AI agents in ServiceNow
• AI-supported creation, examination, and maintenance of requests
• Ensuring the plausibility and up-to-dateness of knowledge articles

Project details

• Start: flexible
• Location: DE
• Languages: German