Senior Salesforce Business Analyst

Project overview

We are looking for an experienced Senior Salesforce Business Analyst to play a key role in designing end-to-end customer lifecycle processes. The focus is on Case Handling and MACD processes (Moves, Adds, Changes, Cancellations) as well as service upgrades, tariff changes, and ownership changes in the area of fiber optic and fixed-line broadband.

In close collaboration with business stakeholders, technical teams, and integration partners, you will translate complex business requirements into clear functional designs that will be implemented in agile sprint cycles. You will work at the interface between business operations, Salesforce functionalities, telecom order management, and system integration.

Responsibilities

• Leading functional discovery and design workshops for complex MACD and Case Handling workflows
• Detailed process mapping (As-Is and To-Be) across Salesforce Service Cloud, Field Service platforms, and BSS/OSS components
• Definition of functional integration specifications for data exchange between different systems
• Translation of business requirements into Epics, User Stories, and Acceptance Criteria
• Review of technical solution designs for alignment with business intent and scope
• Active participation in sprint ceremonies with real-time guidance for delivery teams
• Support of functional acceptance testing and acceptance of deliverables
• Definition of end-to-end business test scenarios and coordination of User Acceptance Testing

Project details

• Start: 13.11.2026
• Duration: 2-12M
• Location: DE
• Languages: German