Senior ServiceNow Consultant – CSDM / ITSM / CMDB Immediate Start (Remote)

Project overview

Senior ServiceNow Consultant – CSDM / ITSM / CMDB Immediate Start (Remote)

ServiceNow, CSDM, CMDB, ITSM, Performance Analytics, Service Catalog

For my end client, I am looking for an experienced Senior ServiceNow Consultant to further develop and standardize the existing ServiceNow platform, starting immediately. The focus is on revising the Common Service Data Model (CSDM), optimizing CMDB governance, and reverting historically grown processes and customizations to ServiceNow out-of-the-box standards.

You will analyze existing structures, develop viable target states, and optimize central ITSM processes as well as the Service Catalog. Furthermore, you will improve Performance Analytics and Reporting, define robust KPIs, and support the functional management of an external managed service provider. In close cooperation with the internal ITSM team and other stakeholders, you will ensure a sustainable, maintainable, and governance-capable ServiceNow landscape.

The project can be carried out predominantly remotely. Regular on-site appointments in Hamburg and occasional workshops at other German locations are planned.

What you bring to the project:

Several years of experience in ServiceNow transformation, optimization, or re-implementation projects

In-depth knowledge of CSDM, CMDB structuring, and ServiceNow best practice models

Experience with standardizing existing processes and reverting customizations to out-of-the-box functionalities

Very good knowledge of core ITSM processes, especially Incident, Change, Problem, Request Fulfilment, and Service Level Management

Hands-on experience with Service Catalog, Business Services, Technical Services, Service Offerings, and Application Services

In-depth knowledge of Performance Analytics, KPI design, dashboards, and reporting

Experience in CMDB governance, including roles, responsibilities, data quality, and maintenance processes

Experience in the functional management of external service providers or MSP delivery teams and in quality assurance

Experience with agile methods, workshop moderation, requirements management, and acceptance criteria

ServiceNow certifications such as CSA, CIS-ITSM, or comparable proof are an advantage

Project language: German and English

Project details

Start immediately, duration until the end of December 2026 with a possible extension until the end of January 2027, predominantly remote with regular on-site presence in Hamburg and occasional workshops at other German locations. Weekly workload is by agreement.

Skills: ServiceNow, CSDM, CMDB, ITSM, Service Catalog, Performance Analytics, KPI Design, ITSM Process Optimization, CMDB Governance, ServiceNow OOTB

Do you have in-depth experience in ServiceNow standardization and want to create the foundation for a sustainable ITSM platform in a demanding transformation project? Then I look forward to receiving your current CV with relevant project examples, your availability, and your daily rate.

We operate as a personnel consultancy. We expressly welcome applications regardless of age, gender, and experience.

• Start: ab sofort
• Duration: 6 Monate
• Remote: remote
• Location: Hamburg, Deutschland, DE
• Languages: German